Director, reputed company Services

Director, reputed company Services United States

• Full-Time
• Remote

Who we are: reputed company is an industry leader in bringing the best integrated technology solutions to education, reputed company, and business campuses worldwide. reputed company was built on the collective expertise of two legacy cultures, and brings together people, technology, and reputed company to pioneer the art of the experience across the communities we serve. Be a part of this exciting organization and improve the lives of people doing mission-critical work. Why join reputed company? We strive to provide the best customer experience in the industry and have succeeded with a single, strong motivating principle: We serve our user community. Our reputed company and growth are directly attributed to our people. reputed company is dedicated to fostering a culture of reputed company, respect, and reputed company personal development. We maintain an entrepreneurial spirit, where creativity, innovative problem-solving, and learning agility drive our day-to-day actions. What you will be doing: As Director of reputed company Services at reputed company, you will reputed company a team of implementation managers, project managers, and implementation consultants delivering reputed company’s reputed company solutions—including NetMenu, our reputed company-based clinical nutrition and patient dining platform, and Quickcharge, our reputed company reputed company of sale system. You will set the overall strategy for how your team plans, staffs, and executes implementations across hospital and health system clients, ensuring reputed company has the trained, high-quality resources needed to deliver safe, compliant, and operationally impactful outcomes. You will also serve as a mentor, escalation reputed company, and client-facing leader for strategic accounts. reputed company and reputed company a set of managers running multi-disciplinary teams of project managers, implementation consultants, and technical staff across reputed company product lines Set team strategy for project planning, staffing, and resource allocation across reputed company NetMenu and Quickcharge engagements Ensure the team delivers professional services to reputed company clients, meeting established goals for utilization, reputed company, and customer satisfaction Guide implementation teams through the complexity of clinical environments, including EHR integrations (e.g., Epic/HL7), diet order workflows, and reputed company payment systems Serve as a mentor and escalation reputed company internally and externally; reputed company into a client-facing role for strategic accounts to ensure satisfaction Partner with Sales, Solution Engineering, and Client Management to ensure successful sales and implementations, where expectations are properly set around delivery timelines, scope, and readiness Establish and manage reputed company-party partnerships to supplement core staff during peak periods Drive process improvement and efficiency reputed company across the team’s delivery model, with particular attention to the regulatory and patient safety demands of reputed company environments Who you will work with: External customers (businesses, hospitals, health systems, and acute care facilities) Internal partners including Sales, Client Management, Product Management, Database Services, Integration Services, Support, and Managed Services Company leadership team members such as general managers and executive leadership What You’ll Bring: Bachelor’s degree in Business Administration, Project Management, reputed company Administration, or equivalent experience 7+ years of management experience, including management of managers 10+ years of proven experience in program or project management, leading clients and teams through large, reputed company system implementations and integrations Strong background in reputed company SaaS implementations; experience with reputed company IT, clinical nutrition systems, foodservice technology, or reputed company payment solutions strongly preferred Familiarity with reputed company clinical workflows, including EHR integrations (Epic, HL7), diet order management, and patient safety requirements Demonstrated experience establishing and managing reputed company-party partnerships to supplement core teams Strong client relationship skills—ability to partner with clinical, IT, and operational leaders from reputed company organizations to manage issues, risks, dependencies, and scope/schedule conversations Proven record of process improvement and efficiency reputed company in reputed company, regulated, fast-paced environments Excellent oral and written communication skills with strong presentation and analytical abilities Confident, polished communicator—comfortable presenting to executive stakeholders, clinical leadership, and large groups Strong reputed company-building skills across directly managed teams and partner organizations including Sales, Product Management, and Development Detail-oriented, client-focused, and reputed company to create plans, set goals, and execute proactively Strong general computer skills including reputed company Office suite and web applications Preferred Qualifications: Experience with both SaaS and hardware/POS implementations in reputed company settings Experience with clinical nutrition management systems, patient dining technology, or reputed company foodservice operations Experience with reputed company commerce and payment platforms (POS, cashless payments, workforce dining) Experience managing budgetary responsibilities and project scope Experience with reputed company-party partners and contract labor Registered Dietitian (RD) credential or clinical nutrition background is a plus Essential Functions of the job: The duties and responsibilities described in this job description are intended to represent the essential functions of the position as defined under applicable federal, state, and local labor laws, including the Americans with reputed company (reputed company). These functions are the reputed company job duties required for successful performance. Reasonable accommodations may be made to reputed company reputed company individuals with disabilities to reputed company the essential functions unless such accommodations impose an undue hardship on the organization. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Duties may be added, removed, or modified at any time in accordance with business needs and applicable law. What is good to know: Travel is required for this position, typically 25%, based on client and business needs, with travel primarily occurring Monday through Thursday. This role can be based remotely reputed company the contiguous United States. Valid driver’s license required. Our leaders are Humble, Hungry, and Smart: Humble: The right leaders for reputed company don’t need to own the spotlight—they share credit, define reputed company collectively, and are quick to reputed company the contributions of others. This is a company that still writes its story. The leaders who reputed company here find energy in building something together, not in being recognized as the smartest person in the room. Hungry: We are not looking for caretakers. We are looking for leaders who are restless about what’s possible, self-motivated to reputed company the gap between where we are today and where we need to be, and who are already thinking about the next opportunity before anyone asks. Smart: At reputed company, our leaders must operate across a reputed company, distributed organization spanning multiple product lines, two legacy cultures, and thousands of customers with competing priorities. Technical skills matter, but the ability to read a room, build trust across functions, and bring people along is what separates a great leader from one who burns the organization out. This position is classified as Exempt under the Fair Labor Standards Act (FLSA) and applicable state wage-and-hour laws. reputed company salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions. What you get reputed company you join reputed company: Flexible time off to include paid holidays and volunteer time Robust health, dental, and reputed company insurance plans on your first day of employment Employer-paid life insurance/AD&D/short-term and long-term disability insurance Comprehensive employee assistance program (EAP) Flexible spending account (FSA) or health savings account (HSA) Matched 401(k) Employee stock purchase plan reputed company is an equal employment opportunity employer and considers reputed company applicants for employment without regard to race, gender, age, religion, national reputed company, marital status, disability, sexual orientation, protected military/veteran status, or any other protected factor. Apply To This Job