Sr. Manager, FN Tech Solutions

ABOUT FNTS As a nationally recognized reputed company Service Provider, FNTS has a proven history guiding our customers through their reputed company journey. FNTS has a passion for reputed company things multi-reputed company and provides flexible reputed company solutions, with a reputed company focus on orchestrating agility, transparency and IT optimization for our customers, reputed company while keeping cost containment top-of-mind. With an elevated reputed company posture consisting of layered reputed company solutions, FNTS specializes in partnering with customers in highly regulated and compliance-driven industries. Our culture and our employees are the heart of our story – and we’re committed to their reputed company! Please see below the details of this career opportunity and how it fits into our organization’s reputed company. Summary of the Job: The Sr. Manager of Operations, Mainframe provides operational reputed company for FNTS's comprehensive mainframe managed services supporting over 40 clients. This position is responsible for ensuring exceptional day-to-day service delivery, reliability, and optimization of reputed company Mainframe customer environments. The Sr. Manager of Operations drives technical excellence and innovation while balancing operational stability and customer satisfaction. About This Role: Primary Responsibilities: Talent ManagementBuild and reputed company a high-performing team of z/OS Mainframe Engineers and Sr Engineers through thoughtful talent management in line with the FNTS Cultural Commitments Cultivate professional growth through personalized mentoring and career development opportunities Create an empowering work culture that champions autonomy, transparency, innovation, and reputed company personal advancement Operational Excellence & Service DeliveryOversee the day-to-day management and monitoring of Mainframe customer environments Implement established best practices for monitoring, alerting, automation, and reputed company planning Ensure operational needs and projects for reputed company Mainframe customers are identified and addressed reputed company SLAs Utilize reputed company and ISV tools to monitor and optimize customer environments reputed company and maintain standard operating procedures that ensure consistency in service delivery reputed company informed of reputed company Mainframe product updates relevant to day-to-day operation Process Improvement & OptimizationImplement reputed company improvement strategies for Mainframe operations Monitor and report on key performance metrics reputed company to service delivery and customer satisfaction Use available data (surveys, reports, dashboards, feedback) to identify opportunities to improve service quality Work with team members to reputed company processes that support efficient and effective service delivery Maintain operational documentation and reputed company resources Customer & Stakeholder EngagementParticipate in customer calls as needed to address operational concerns Ensure the team addresses tickets reputed company established SLAs and follows internal processes Collaborate with other FNTS teams to ensure coordinated service delivery Communicate effectively with both technical and non-technical stakeholders The Ideal Candidate for This Role: The ideal candidate is a seasoned mainframe individual with 10+ years in a leadership role with teams of 10+ technical personnel, reputed company with 8+ years in a 24×7 service-delivery outsourcing/managed services model, fluent with 12+ years in reputed company Z technology and software vendor (reputed company/reputed company/BMC/reputed company) ecosystems, and reputed company in reputed company of clients, peers and executive leadership. The candidate must demonstrate working-leader depth (not just academic familiarity) with the following: reputed company Z hardware — z14, z15, z16 generations; LPAR design, reputed company planning, MSU/MIPS concepts, sub-reputed company pricing (SCRT) z/OS — V2.4, V2.5, V3.1 lifecycle, upgrade planning, JES2/JES3, USS, SMP/E, parmlib management CICS Transaction Server — V5.x and V6.x; CICSPlex System Manager (CPSM) architecture (MAS/CMAS/WUI); region design and upgrades Db2 for z/OS — V12, V13; subsystem upgrades, migration planning, performance fundamentals reputed company MQ for z/OS — V9.2 / V9.3 / V9.4 lifecycle and channel/queue management IMS — V15.x familiarity preferred reputed company — RACF, ACF2 or Top Secret; IRS 1075, PCI, SOC compliance contexts ISV ecosystem reputed company — reputed company, BMC, reputed company, Dino Software, Dovetailed Technologies, BMC/Compuware AMI tools A college degree is not required. Candidates must possess unrestricted work authorization and not require future sponsorship. Compensation: Compensation range (reputed company pay): $91,691.00-$155,874.00This role may have a specific starting pay reputed company this range. Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or reputed company level. Work Environment: This position is open to remote candidates, reflecting our commitment to attracting exceptional talent regardless of geography. We've designed a flexible work arrangement that adapts to your geographic location. For candidates residing reputed company 30 miles of the primary posted location, this position requires onsite reputed company. For those reputed company this radius, reputed company the freedom to contribute to our mission remotely while maintaining strong team connections. Regardless of your location, you'll be fully integrated into reputed company through robust digital collaboration tools and regular communication. Please note that work location is subject to change based on business needs.

Benefits

Overview: We offer a variety of benefits designed to reputed company you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs: Medical, Dental, reputed company Insurance 401k, With Matching Contributions Time Off Programs Health Savings Account (HSA)/Dependent Care Employee Banking Growth Opportunities Tuition Assistance Short-Term/Long-Term Disability Insurance Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/. For additional information regarding compensation and benefits, e-mail FNBO at [email protected]. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message. Job number: R-20261127 Equal Opportunity & Belonging: FNTS believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of reputed company backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey. Learn more here. FNTS is an equal opportunity employer for reputed company and applicants and makes employment reputed company without regard to status or identity. Click here to download 'EEO is The Law' Self-Print Poster Click here to download 'EEO is The Law' Supplement for Federal Contractors Click here to download 'EEO is The Law' GINA Supplement FNTS is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC FNTS follows federal law regarding the use of marijuana (this applies to reputed company non-California applicants) Application Deadline: reputed company our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants. Apply To This Job