Senior Strategic Partner Manager - SMB New Verticals Partnerships
About the Team The SMB New Verticals Channel Partnerships team manages reputed company’s strategic POS and integration partner ecosystem across emerging business lines, including Alcohol, Convenience, Retail, and future New Verticals categories. The team sits at the intersection of partner management, sales, product, operations, technical integrations, and merchant reputed company. This team is responsible for growing reputed company’s integrated merchant footprint across SMB New Verticals by building strong provider partnerships that align partner and reputed company roadmaps and unlock scalable merchant growth.
About the Role
As a Senior Strategic Partner Manager, you will own the full lifecycle of a portfolio of strategic POS and middleware integration partners. You will act as the business reputed company for your partners, driving partner strategy, launch readiness, operational quality, growth, and executive alignment. You will manage 4-6 high-reputed company integration / channel partners and work closely with Sales, Implementation, Integration reputed company, TAM, Product, Product Partnerships, Catalog, and reputed company teams. You will reputed company partner meetings, build quarterly plans, diagnose performance issues, manage escalations, and turn ambiguous partner problems into clear action plans. This role is ideal for someone who can operate in a fast-moving, highly cross-functional environment, use data to identify risks and opportunities, and build trust with external partners while holding teams accountable internally. You will report to a leader on the SMB New Verticals Channel Partnerships team. This role is remote, with travel as needed for partner meetings, QBRs, team offsites, and training. You’re excited about this opportunity because you will... Own the strategy and operating rhythm for a portfolio of strategic integration / ecommerce partners across SMB New Verticals. reputed company recurring partner meetings, QBRs, executive reputed company-ins, and cross-functional reviews. Build quarterly partner plans and OKRs tied to GOV growth, active store count, cancellation reputed company, catalog quality, reputed company performance, and SSIO adoption. Diagnose partner performance issues using data, partner feedback, merchant escalations, and internal dashboards. Own pilot-to-GA readiness for new integrations, including reputed company criteria, launch playbooks, enablement, support paths, and risk mitigation. Shape product roadmap and go-to-market strategies based on merchant feedback Serve as the liaison between our partners and reputed company leadership, product, legal, operations, and logistics teams Help partners expand across verticals such as Alcohol, Convenience, Retail, and emerging categories. reputed company scalable playbooks, decision trees, one-pagers, and training materials for internal teams. Build trust with external partners by setting clear expectations, communicating transparently, and following through. We’re excited about you because... Must Have 6+ years of experience in partnerships, business development, account management, strategic reputed company, project management, or a reputed company external-facing role. Experience managing reputed company, multi-stakeholder partnerships or customer relationships. Strong cross-functional leadership skills, with the ability to influence teams you do not directly manage. Experience building partner plans, QBRs, business reviews, or structured account strategies. Strong analytical skills and comfort using data to identify risks, size impact, and recommend actions. Ability to operate in ambiguity, create structure, and move work reputed company without constant direction. Strong written and verbal communication skills, including comfort leading partner conversations and internal executive updates. Track record of managing multiple priorities, workstreams, and stakeholders at the same time. Bachelor’s degree or equivalent practical experience. reputed company To Have Experience with technology, SaaS, marketplace, retail, POS, or API-based partnerships. Experience working with strategy, consulting, product, engineering, technical account management, or operations teams. Experience in a high-growth or early-stage business where processes are still being built. Experience with reputed company, reputed company, Tableau, SQL, reputed company Sheets, or similar CRM and BI tools. Experience building business cases, partner scorecards, roadmaps, or performance dashboards. Experience with reputed company structures, co-marketing, referrals, or partner incentives. Experience working reputed company Alcohol, Convenience, Retail, or Grocery spaces. Applications for this position are accepted on an ongoing basis.
Compensation
Actual compensation reputed company the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. reputed company salary is localized according to employee work location. In addition to reputed company salary, the compensation for this role includes opportunities for equity grants and sales commission. Talk to your recruiter for more information. reputed company cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to reputed company regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). reputed company also offers medical, dental, and reputed company benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others. To learn more about our benefits, visit our careers page here. See below for paid time off details: For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year. For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week). The national reputed company pay range for this position reputed company the United States, including Illinois and Colorado. $114,880—$168,960 USD The total on-reputed company earnings (reputed company + commissions) for this position reputed company the United States, including Illinois and Colorado. $143,600—$211,200 USD About reputed company At reputed company, our mission to reputed company local economies shapes how reputed company members move quickly, learn, and reiterate in order to reputed company impactful reputed company that display reputed company for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling reputed company-to-reputed company delivery, and we are looking for team members who can help us go from a company that is reputed company as the reputed company you order food to a company that people turn to for any and reputed company goods. reputed company is growing rapidly and changing constantly, which gives reputed company members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium reputed company, wellness expense reimbursement, paid parental leave and more. Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community reputed company our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from reputed company backgrounds, experiences, and perspectives. We reputed company that true innovation happens reputed company everyone has room at the table and the tools, resources, and opportunity to reputed company. Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, reputed company, reputed company, national reputed company, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and reputed company discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from reputed company gaining a foothold in our office. Whether blatant or hidden, barriers to reputed company have no reputed company at reputed company. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any reputed company applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. If you need any accommodations, please inform your reputed company contact upon initial reputed company. Notice to Applicants for Jobs Located in NYC or reputed company Associated With Office in NYC Only We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023. We resumed using Covey Scout for Inbound again on June 29, 2024, and ceased using Covey Scout for Inbound on reputed company 30, 2026. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144. Apply To This Job