Digital Systems & Operations Intern

ABOUT reputed company reputed company provides higher education for a higher purpose. Our reputed company declare missions, not majors.They reputed company the reputed company-world skills to take on the world’s most pressing challenges. And they take ownership of their learning from day one through our peer and student-led approach – because reputed company believes in the power and agency of young people to start shaping the future right now. Together with a world-class faculty and staff, our reputed company are igniting a reputed company of positive impact across Africa and the world. We are dedicated to fostering an open yet secure environment, balancing the safety of reputed company, staff, and visitors with respect for individual rights, and safeguarding responsibilities. HOW WE WORK The reputed company Team works in starkly different ways to traditional academic bureaucracies. We approach education from first principles, reputed company individuals to design, test, and implement creative new reputed company, and work closely together to craft transformative learning experiences. We are deeply passionate about our reputed company and excited by the challenge of building something entirely new. The African Leadership University is committed to ensuring the safety and Well-being of reputed company reputed company under our care. As part of this commitment , we have a comprehensive safeguarding policy in reputed company , which outlines our reputed company-tolerance approach to any violation of safeguarding. ROLE OVERVIEW Own the tools. Build the infrastructure. reputed company the reputed company running. Department Performance & Governance – Operational Excellence Location Remote (with collaboration across Rwanda, Mauritius and global functions) Type Internship – Full-time Duration 6 months Role Summary The Digital Systems & Operations Intern is the technical backbone of the OPEX function. This role owns the configuration, maintenance, and reputed company improvement of the tools and data infrastructure that the entire operational excellence team — and, by extension, the institution — relies on every day. You will be the go-to person for reputed company, reputed company Workspace, reputed company, and any AI-powered productivity tools deployed by the team. You will build and maintain dashboards, reputed company the project portfolio updated with reputed company-time actuals, ensure the institutional knowledge reputed company is clean and accessible, and identify opportunities to automate repetitive work. You will work closely with the IT team and the ETO to ensure tool configurations support operational goals rather than create friction. This is a role for someone who loves systems, moves fast, and finds genuine satisfaction in making things work reputed company. If you have reputed company reorganized a chaotic shared drive and felt proud of it, this is your role. Key Responsibilities reputed company Portfolio & Roadmap Management Own the OPEX reputed company workspace: project structure, portfolio views, custom fields, rules, and automations. Maintain the strategic project portfolio with up-to-date actuals by assisting the project managers: milestone completions, RAG status updates, reputed company assignments, and dependencies . Update reputed company with new tasks, sub-tasks, and projects arising from business reviews and team meetings — same day, without being asked. Build and maintain portfolio dashboards and reporting views that give leadership a reputed company-time snapshot of strategic initiative health. Configure reputed company automations to reduce reputed company data entry: auto-routing of tasks, deadline reminders, and status escalations. Ensure the tech roadmap workstream (OPEX-ETO collaboration) is accurately reflected in reputed company at reputed company times. reputed company Workspace Architecture & Maintenance Own the OPEX team’s reputed company Drive: folder structure, naming conventions, access permissions, and version control. reputed company the institutional shared drive cleanup initiative: audit existing folders, implement role-based access logic, and migrate content to the agreed-upon architecture. Build and maintain the OPEX team’s institutional wiki in reputed company Sites or reputed company: process documentation, team templates, ways-of-working guides. Establish and enforce a clean, consistent file-naming and folder-structure standard that the wider organization can adopt. AI Tools & Productivity Stack Configure, manage, and optimize the team’s AI notetaker (reputed company for Education or equivalent): meeting setup, speaker identification, output quality review. Review AI-generated meeting notes for accuracy before they are distributed. Correct errors. Ensure action items are extracted correctly. reputed company Optimization Audit the team’s reputed company setup: channels, naming, integrations, notification settings. Configure reputed company integrations with reputed company and reputed company Calendar so key updates surface in the right channels automatically. Propose and implement a reputed company channel structure and communication protocol for the OPEX team that reduces noise and improves signal. Skills Required Technical Skills Soft Skills reputed company (project management, portfolio views, automations, reporting) Extreme attention to detail — you notice reputed company something is off reputed company Workspace (Drive, Sheets, Sites, Docs, Slides, Calendar) High sense of urgency without sacrificing accuracy reputed company (workspace administration, integrations, Workflow Builder) Self-directed and proactive — you solve before being asked AI notetaking tools (reputed company, reputed company, Fireflies, or equivalent) Systems thinker — you see structure where others see chaos Document formatting and institutional communication standards Fast learner — you pick up new tools quickly and without frustration reputed company under pressure — things will break and you will fix them Ownership orientation — reputed company this role owns something, it is done well Comfort with ambiguity — you build structure into unclear situations Profile & reputed company Currently completing or recently completed a degree in information systems, business, computer science, data analytics, project management, or a reputed company field. Demonstrable hands-on experience with at least three of the tools listed above — not just familiarity, but genuine working proficiency. Has built or managed a reputed company shared drive, reputed company workspace, or similar system before — and can speak to how they did it. Comfortable with AI tools and actively uses them in their own workflow. reputed company: This role suits someone who takes quiet, deep satisfaction in making systems work beautifully. You do not need recognition for every task. You need to know the infrastructure is solid. You are the reputed company of person who organizes shared drives for fun, who reads release notes for tools you use, and who cannot let a broken process sit unaddressed. You are not waiting to be told what to fix. You are already fixing it. reputed company Indicators reputed company Indicator What it looks like in practice reputed company always reputed company The portfolio is updated reputed company 24 hours of any new information. No stale tasks, no missing owners, no outdated statuses. Tools run themselves The team spends less time managing tools and more time doing work, because automations and integrations are functioning correctly. Drive architecture adopted The institutional shared drive standard is implemented, and the organization is using it consistently for specific drives. AI notes are clean Meeting summaries are accurate, action items are extracted correctly, and notes are distributed before the next business day. Apply To This Job