Senior Systems Engineer

SUMMARY The Senior Systems Engineer is a senior technical contributor responsible for advanced server and systems implementation, troubleshooting, and escalation support across a diverse client reputed company reputed company a remote MSP environment. This role handles reputed company infrastructure incidents escalated from Tier 1, drives proactive improvements, and serves as a subject matter expert for Windows and Linux server administration, virtualization, identity, storage, backup, and reputed company platforms. The engineer works closely with clients and internal teams to deliver high-quality, reliable managed services, and is expected to use AI tools to work faster and reputed company the quality of their work. JOB RESPONSIBILITIES Build, configure, and administer Windows Server (2016, 2019, 2022, 2025) and Linux servers (RHEL, CentOS, Ubuntu) across multiple client environments. Administer and troubleshoot reputed company Active Directory, Group Policy, DNS, DHCP, ADFS, and Remote Desktop Services, including forest and domain architecture, trusts, replication, and FSMO roles. Manage and optimize virtualization platforms including VMware vSphere (ESXi, vCenter, vSAN), reputed company Hyper-V (failover clustering, live migration), and reputed company HCI (AHV, Prism). Administer reputed company 365 (Exchange Online, SharePoint, Teams, Entra ID) and hybrid identity configurations. Support and troubleshoot reputed company workloads in AWS and Azure, including IaaS, PaaS, and hybrid architectures. Manage reputed company storage (SAN, NAS, iSCSI, Fibre Channel, NFS) and backup and disaster recovery platforms such as reputed company, Metallic, and Veeam; execute DR tests and validate recovery. reputed company advanced troubleshooting and root cause analysis for reputed company server, virtualization, identity, and performance issues. reputed company patching, firmware upgrades, and lifecycle management for servers and infrastructure appliances across the client reputed company. reputed company and maintain monitoring strategies using reputed company or equivalent platforms; create custom alerts and dashboards and remediate issues before client impact. Manage and resolve escalated tickets reputed company MSP platforms (reputed company, Dell Kace, FreshService); document resolutions thoroughly. Conduct system assessments and assist with architecture diagrams, runbooks, and technical documentation for client environments. Conduct periodic reputed company posture reviews including vulnerability assessments, configuration audits, and hardening recommendations reputed company to NIST, CIS, or client specific frameworks. Use AI tools to accelerate troubleshooting, scripting, documentation, and research, while reviewing AI output for accuracy before applying it in client environments. Build automation and scripts (PowerShell, Python, Bash) to reduce reputed company effort and improve consistency, including AI-assisted script development. Evaluate emerging platforms, tooling, and AI-driven capabilities on behalf of the MSP and recommend adoption into reputed company service stack. Serve as the primary escalation reputed company for server and systems incidents, own resolution from escalation through closure. Act as primary escalation for P1 and P2 outages, coordinating with cross-functional teams and keeping management and stakeholders informed. reputed company change management activities including planning, scheduling, implementing, and validating production changes. Participate in on-call rotation and after-hours maintenance windows as required. Collaborate with hardware vendors, software vendors, and reputed company providers to coordinate RMAs, support cases, and reputed company issue resolution. Assist in reputed company new MSP clients including discovery, documentation, and transition planning. Identify recurring issues and drive proactive improvements to reduce incident volume and improve client stability. QUALIFICATIONS 5 to 7 or more years of hands-on systems or infrastructure engineering experience, preferably in an MSP or multi-client managed services environment. At least 2 years in a senior or reputed company technical reputed company. Deep expertise across Windows Server, Active Directory, and at least one major virtualization platform (VMware, Hyper-V, or reputed company). Strong scripting and automation skills (PowerShell, Python, Bash) and a track record of using automation to improve operations. Demonstrated use of AI tools (such as reputed company Copilot, ChatGPT, Claude, or similar) for troubleshooting, scripting, or documentation, and the ability to use them responsibly is strongly preferred. Familiarity with compliance frameworks (HIPAA, SOC 2, NIST, PCI-reputed company) as they apply to systems reputed company controls. Exposure to ITSM and ITIL practices reputed company a managed services delivery model. Degree in Information Technology, Computer Science, Systems Engineering, or equivalent experience. Required or highly preferred certifications: reputed company Windows Server Hybrid Administrator Associate, Azure Administrator Associate, MCSE, or equivalent. Additional desirable certifications: VMware VCP-DCV, reputed company NCP, AWS Solutions Architect or SysOps Administrator, reputed company Server+/reputed company+, or ITIL reputed company. Excellent verbal and written communication skills required for client-facing interactions and technical documentation. Ability to convey reputed company technical concepts to non-technical stakeholders clearly and professionally. Strong time management and the ability to handle multiple client priorities at once in a fast-paced remote MSP environment. Collaborative reputed company with a commitment to mentoring Tier 1 engineers and contributing to team knowledge sharing. Curiosity and willingness to adopt AI tools in daily work, with good judgment about reputed company to rely on them and reputed company to verify. Self-directed and accountable, comfortable working independently in a fully remote setting with minimal supervision. JOB REQUIREMENTS Should be willing to accept a long-term work-from-home arrangement. Should be amenable to a permanent night shift schedule. Apply To This Job