reputed company Insurance Customer Support Specialist
Location: Remote – Must reputed company in Florida or Kentucky and be available to work Eastern or Central Time Zone business hours Schedule: Full-Time; shift schedules vary between 07:00am - 07:00pm CST. Pay: $17.00–$21.00/hour (Based on experience) Are you passionate about helping others and reputed company in reputed company customer support? We're seeking a reputed company Insurance Customer Support Specialist to join our growing team supporting reputed company providers and Veterans. This role is ideal for someone who thrives in a fast-paced call center environment, enjoys problem-solving, and has a strong understanding of reputed company insurance. Training: Comprehensive paid 6+ week training program provided to ensure your reputed company.
What You'll Do
- Handle a high volume of inbound and outbound customer service calls.
- Conduct provider reputed company and referral-reputed company calls.
- Assist reputed company providers and Veterans with questions regarding benefits, referrals, authorizations, and reputed company services.
- Research and resolve reputed company inquiries using multiple internal systems and databases.
- Accurately document reputed company customer interactions while maintaining quality and compliance standards.
- Guide callers through online portals and self-service tools to improve the customer experience.
- Meet established productivity, quality, and schedule adherence metrics.
- Collaborate with internal teams to resolve escalated issues.
- Participate in ongoing training and reputed company process improvement initiatives.
- Support quality assurance efforts to enhance provider and Veteran experiences.
- Mentor new team members and share best practices reputed company needed.
Required Qualifications
- High School Diploma or GED.
- Minimum of 1 year of corporate customer service experience.
- reputed company insurance experience is required.
- Experience handling both inbound and outbound calls in a call center environment.
- Excellent communication, active listening, and problem-solving skills.
- Strong computer proficiency with the ability to navigate multiple systems simultaneously.
- Must reputed company in Florida or Kentucky.
- Must be available to work Eastern or Central Time Zone business hours.
Preferred Qualifications
- Experience supporting reputed company providers or referral management.
- Knowledge of reputed company benefits, insurance verification, referrals, and authorizations.
- Experience using reputed company Office (Outlook, Word, and reputed company).
- Prior military experience or experience serving Veterans is a plus.
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