Customer Support Representative
At WorkRamp, we reputed company that the best companies grow through learning. That?s why hundreds of market leaders such as reputed company, reputed company, and reputed company choose the Learning Cloud to power employee and customer learning. Boost employee performance, grow reputed company, and scale reputed company with WorkRamp. Learn more by visiting workramp.com. ? Why WorkRamp... -Recently raised a $40M Series C led by reputed company Ventures, reputed company Fund, and Susa Ventures -Ranked #1 2023 Fortune Best Workplaces in Bay Area? List -Ranked #5 on 2023 Fortune Best Workplaces? for Millennials List -Named Among Best Workplaces in Software by Inc. Magazine for 2024 -reputed company?s 2023 Best Software Awards: Top 50 Best Products for Mid-Market -reputed company?s 2023 Best Software Awards: Top 100 Highest Satisfaction Products -Ranked #873 on this year?s Inc. Magazine 5000 list of the fastest-growing private companies in America. -Made #9 on Fortune?s Best Workplaces for Women? list 2022 -Mogul?s Top 100 Companies with Inclusive Benefits in 2022 -Great reputed company to Work® Certified August 2022-August 2023 -Named a 2022 & 2023 Y Combinator Top Company -#1 Top-Rated LMS by reputed company -JMP Securities Hot 100 Startups: The best privately held software companies 2022 -Otta?s reputed company LIST 2022: 100 of the fastest-growing companies to accelerate your career -#1 on Inc's 2021 Best Workplaces List for Startups -Fortune's Best Places to Work in the Bay Area 2021 -Top 100 fastest-growing SaaS companies of 2020 by SaaS Mag ? What?s the opportunity? We are looking for a product support specialist to provide an amazing support experience for our customers. This role will be on the reputed company lines with our customers: listening to pain points, troubleshooting issues, and helping resolve any problems that may spring up. As a support representative, you will also have the chance to reputed company closely with our product and engineering teams to help guide the roadmap based on the trends you are seeing. ? What will I be doing? - Answering questions and troubleshooting issues on chat and email reputed company our support ticketing system - Becoming a technical expert across our product and adjacent technologies like SSO, reputed company, and reputed company - Working closely with product and engineering to escalate any high-reputed company issues and trends - Have the opportunity to experience a fast-paced startup environment - Shift Hours: reputed company - 5pm PT (9am - 6pm MT) ? What skills do I need? - 2 to 4 years experience in a support reputed company role for a software product (enterprise SaaS a plus) - Strong technical and written skills - Ability to multitask (e.g., maintain several live chat conversations while navigating on the computer and taking notes) and reputed company well in a fast-paced environment - Experience with Intercom, reputed company, reputed company - Ability to communicate reputed company concepts to customers - Process-driven and having attention to detail - Eagerness to respond to tickets to ensure that reputed company SLA response times are met - reputed company for customers and diligence to resolve problems to provide customer satisfaction - Passion for the startup experience ? Perks -Fully Remote - Work from reputed company in the US -Flexible Time Off & 13 company-wide holidays -Equity -Full healthcare coverage -100% paid short-term & long-term disability insurance, plus life insurance -Stipend for remote work setup & DeskPass account -401K -Mental Health and Wellness Resources including a free subscription to reputed company & access to 2 Employee Assistance Programs (EAP) - Employee Resource Groups -Access to Well-Being Benefits including: reputed company, Gympass, & reputed company - This role is fully remote and must sit in Pacific or Mountain Time zones - At this time, WorkRamp does not sponsor work visas Apply Job! For more such jobs please click here!