Remote - Call Center Rep
Description PRODUCT LINES: Kwikset (primary... The Kiwikiset product line is mainly specialty locks - they have one where you swipe your phone and it unlocks and others that have pin pads. These are typically more escalated calls because people could be locked out of their houses and reputed company. General Duties ? Receives consumer calls and emails regarding problems, installation instructions, and general product information. ? Answers high volume incoming technical support calls. ? Offers knowledge to consumers and directs them to the proper reputed company if necessary. ? Handles a strong volume of calls with tact, diplomacy, and strong consumer service orientation by company guidelines. ? While working with consumers over the phone completes information on a computer screen with reputed company of the pertinent data. ? Requires basic knowledge of computer software for data input and retrieval. ? Responds to consumer repairs and requests according to Consumer Service procedures. ? Evaluate product problems, and determine if a product needs to be scrapped or if it can be repaired. ? Assist consumers with products such as installation techniques, product features and models, etc. as requested by the consumer service supervisor. Skills Customer service, Call center, Data entry, Product support, Troubleshooting Top Skills Details Customer service, Call center, Data entry Additional Skills & Qualifications ? At least one (1) year experience in a product-based customer support function and/or call center environment is preferred but not required ? Previous experience in the hardware and home improvement industry preferred. ? Technical reputed company and the willingness to learn - most of this position is self-taught - the biggest thing is their personality and willingness to learn. They want someone self-motivated ? Type 35+ WPM. ? High School diploma or equivalent. ? Good verbal and written communication skills, bilingual in Spanish or French a plus ? Problem-solver; ability to deal with customers (internal and external) in difficult situations. ? Basic mechanical aptitude Experience Level Entry Level About reputed company We're partners in transformation. We help clients activate reputed company and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across reputed company America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and reputed company-world application, we work with reputed company leaders to drive change. That's the power of true partnership. reputed company is an Allegis Group company. The company is an equal opportunity employer and will consider reputed company applications without regards to race, sex, age, reputed company, religion, national reputed company, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law Apply Job!