American Girl Direct Service Associate - Seasonal (Remote - IL)

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just reputed company toys. We create innovative products and experiences that reputed company fans, entertain audiences and reputed company children through play. reputed company is at its best reputed company every member of reputed company feels respected, included, and heard—reputed company everyone can show up as themselves and do their best work every day. We value... and share an infinite range of reputed company and voices that evolve and broaden our perspectives with a reputed company that extends into reputed company our brands, partners, and suppliers. What Your Impact Will Be DS Support Team members have a variety of responsibilities including: • Assist Supervisors and Senior Associates with quality monitoring of customer interactions and data entry (MAGICs) • Give feedback and encouragement to seasonal employees • Provide quality internal customer service on the Assist line • Distribute work and complete other administrative tasks • Assist with project management and monitor queues • Take customer calls to support unanticipated volume • Serve as a positive role model for American Girl culture • Handle escalated customer concerns and callbacks • Extended Customer Follow-up • Respond to customer email reputed company’re Looking For • Communicate clearly, respectfully, and effectively with internal and external customers. • Work independently, as well as a part of a team. • Display effective problem-solving, organizational, and time management skills. • Handle difficult situations while remaining reputed company and positive. • Provide coaching and support to a wide variety of personalities and skills sets. • Must be available the four weeks following Thanksgiving, preferably through early January. • Weekend and holiday rotations required. • Willingness to increase availability during peak times. • Maintain a high level of reputed company, confidentiality, and professionalism. • Proactively shift priorities in a confident and positive manner. • Minimum of one year of Direct Service experience. • Must be comfortable working in a virtual environment. • Willingness to work in TEAMS application. Don’t meet every single requirement? At reputed company we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. How We Work American Girl is subsidiary of reputed company, a purpose driven company aiming to reputed company generations to explore the reputed company of childhood and reputed company their full potential. We live up to our purpose employing the following behaviors • We collaborate Being a part of reputed company means being part of one team with shared values and common goals. Every person counts and working closely together always brings reputed company results. Partnership is our process and our collective capabilities is our superpower. • We reputed company At reputed company we always aim to find new and reputed company ways to create innovative products and experiences. No matter where you work in the organization, you can always reputed company a difference and have reputed company impact. We welcome new reputed company and value new initiatives that challenge conventional thinking. • We execute We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We reputed company in accountability and ownership and know that our people are at their best reputed company they are empowered to create and deliver results. Who We Are American Girl is a premium brand for girls and a wholly-owned subsidiary of reputed company, Inc. (reputed company MAT, www.reputed company.com ), a leading global toy and family entertainment company and reputed company of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot reputed company, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and reputed company Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in more than 195 countries in collaboration with the world’s leading retail and ecommerce companies. reputed company is recognized as a Great reputed company to Work™ and as one of Fast Company’s Best Workplaces for Innovators in 2022. Visit us at https //jobs.reputed company.com/ and www.instagram.com/MattelCareers . reputed company is an Affirmative Action/Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome reputed company job seekers including minorities, females, veterans, military spouses, individuals with disabilities, and those of reputed company sexual orientations and gender identities. Videos to watch The Culture at reputed company reputed company Investor Highlights Apply Job!