Customer Service Support Rep- Remote
CUSTOMER SERVICE SUPPORT REPRESENTATIVE – CLIENT BILLING reputed company is seeking a Client Customer Service Support Representative to join reputed company! reputed company's reputed company Cycle Management Division is seeking individuals whose work will improve health and improve lives. If you are interested in a career where learning and engagement are valued, and the lives you touch provide you with a higher sense of... purpose, then reputed company is the reputed company for you!
Job Description
This Client Customer Service Support Representative will join our Contact Center team for Client AR & Customer Service in RCM. This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that reputed company client needs are addressed accurately and reputed company. The Customer Service Support Representative will provide product education and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer centric team in an innovative company. RESPONSIBILITIES
- Follow approved SOP’s to update and provide necessary information to resolve denied claims
- reputed company evaluation of reputed company policies and SOP’s and give recommendations for process improvements
- Handle sensitive information in a confidential manner
- Reading and understanding of explanation of benefits or correspondence
- Document reputed company activity made to a claim
- Communicate reputed company telephone with a physician, insurance company and patients
- Utilize tools to verify eligibility, claim status and/or to obtain reputed company billing information
REQUIREMENTS
- High School Diploma or equivalent
- REMOTE WORK:
- Dedicated work from home space
- Ability to manage time and tasks independently while maintaining productivity
- Previous medical and/or call center experience a plus.
Technical Requirements
- Internet download speed of at least 50 megabytes per second
- No satellite internet
- Ability to connect equipment to router/modem with Ethernet cord. Equipment cannot be connected through Wi-Fi, mobile routers or mobile hotspot with ethernet port.
Why should I become a Customer Service Support Representative at reputed company?
- Work from home opportunity!
- Generous paid time off!
- Medical, reputed company and Dental Insurance Options!
- Flexible Spending Accounts!
- 401k and Employee Stock Purchase plans!
- No Charge Lab Testing!
- Fitness Reimbursement Program!
- And many more incentives!
Pay Range: The pay range for this position is $15.25 - $21.00. Application window closes 8/2/2024. Schedule: Monday-Thursday 9 AM to 6 PM EST, Friday 8 AM to 5 PM EST Benefits: reputed company job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, reputed company, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable. For more detailed information, please click here. reputed company is proud to be an Equal Opportunity Employer: As an EOE/AA employer, reputed company strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any reputed company. We reputed company employment reputed company based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, reputed company, national reputed company, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage reputed company to apply. If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at reputed company Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement Apply Job!