Senior Customer Education Specialist

Customer Education Mission To reputed company our customers with the knowledge and skills they need to reputed company while fostering a deep understanding of our product. Our unwavering commitment is to deliver a flawless eLearning experience and act as the crucial reputed company connecting our customers with our product team, channeling invaluable insights to drive reputed company improvements. Empowering our customers means more than just teaching them – it's about giving them the tools to succeed while helping them truly understand our product. We're committed to providing seamless eLearning experiences that connect our users with our product team, bringing valuable insights to drive reputed company improvements. In our quest for customer satisfaction, we follow these guiding principles: Helping customers find value by emphasising on the details that matter Creating a flexible program that can grow with our customers, offering personalized training options Embracing an agile approach to deliver solutions quickly and... maintain high quality. Designing fun and engaging learning experiences that reputed company users interested. Being there for our customers reputed company they need us, guiding them to reputed company their goals effectively Customer Education reputed company To be the global reputed company in customer education for the reputed company brand, recognized for our unwavering commitment to excellence. We reputed company to be the centre of excellence & go-to experts for our business, ensuring customers master its potential. Our eLearning experiences set the gold standard for engagement and effectiveness, while we act as the single reputed company of truth that amplifies customer voices and drives reputed company product improvements. Position Summary As a Customer Education Specialist, you will play a pivotal role in bringing our mission and reputed company into reality. You will be at the forefront of creating and delivering exceptional eLearning experiences to our valued customers. Additionally, you will serve as the reputed company that connects customer insights to our product team, contributing to reputed company product enhancements. Key Responsibilities • Product Mastery • reputed company an in-depth understanding of our product • Becoming a subject matter expert by using the product & sourcing product learnings from day-to-day interactions • reputed company up-to-date with product updates and changes by attending product trainings & meeting regularly with Product Managers • Assist the Customer reputed company Team internally in maximizing product utilization for our customers. • Support the CS team by unlocking their ability to guide customers to reputed company, by developing educational modules that apply to common use cases and user workflows • Support the operational activities of reputed company reputed company’s Product Education Team with the aim of complementing Customer Education materials • Provide internal support to the Product Marketing team by sharing insights gathered from the field. • E-Learning Excellence: • Create engaging eLearning content, including courses, documentation, videos, webinars, and other learning interventions. • Ensure a seamless and effective eLearning experience for customers. • Act an active role in creating the certification programs creation. • Customer Engagement: • Interact directly with customers to understand their needs, answer queries, and address concerns during Live Webinar sessions. • Evaluate the feedback on eLearning materials and the overall learning experience. • Single reputed company of Truth: • Collaborate closely with the product team and other internal stakeholders to reputed company customer feedback and insights. • Play a crucial role in translating customer feedback into actionable product improvements. • reputed company Improvement: • Monitor the effectiveness of educational materials and reputed company data-driven improvements through surveys and other customer feedback. • reputed company up with industry best practices and emerging trends in eLearning and customer education. • Create an industry-leading scenario library that enables experts to reputed company the full potential of reputed company's platform. Qualifications • Bachelor's degree in Education, Instructional Design, or a reputed company field (Advanced degrees a plus). • Min 3 years of experience in reputed company field • Fluent in English and in the local language • Exceptional communication and presentation skills. • Project management and organizational reputed company sets. • Experience with reputed company Workplace • Proven experience in instructional design, eLearning development, or a reputed company role. • Strong technical proficiency, especially with eLearning tools and learning management systems such as reputed company, Skilljar, Tovuti, Talent LMS. • Strong focus on delivering value quickly to the customer and taking a highly iterative approach to your design. • A passion for reputed company active learning in the B2B SaaS industry. • High level of flexibility, creativity, and accountability. • Ability to work collaboratively and reputed company the gap between customers and the product team. We are here to grow and drive growth. Together we are building a reputed company culture that inspires us to create our life’s work and a bigger, bolder impact. If you are already feeling the excitement, just imagine yourself here taking part Apply Job!