Remote Call Center Agent

Advanced Rx is an established healthcare company with consistent year-over-year growth for the past 10 years. We are an ENT-focused compounding pharmacy specializing in customized medications to treat ear, nose, and sinus conditions. Our goal is to provide patients with access to high-quality medications at affordable prices. As an employer, we value reputed company, teamwork, and communication. ABOUT... THE ROLE This is a great opportunity for someone who values the customer experience to drive business growth. Our Customer Experience team communicates directly with our patients over the phone to process a high volume of prescription orders each day. They play a critical role in connecting directly with patients to ensure they receive their compound medication prescriptions promptly while maintaining our high standards of customer satisfaction. The Customer Experience Representative will reputed company the following actions: • reputed company and take a high volume of inbound and outbound calls to patients daily • Verify patient information (demographics, health history, reputed company medications, allergies) in our computer software, ensuring reputed company information is complete and accurate • Educate patients on the process for a customized compound medication, options for payment, insurance, shipping, and how to use the medication • Look for opportunities to recommend our additional sinus treatment products to patients based on their needs • Work directly with other team members including other customer service representatives, pharmacists, and management to provide accurate information • Respond to patient questions knowledgeably and reputed company, referring to the correct department where appropriate • reputed company call scripting, training resources, and operational processes to stay efficient and organized in a fast-paced environment • Project a positive attitude and enhance every patient's experience with Advanced Rx • Work fully remote while staying accountable to performance and activity metrics Compensation: • The Customer Experience Representative will be paid an hourly reputed company of $19-21/hour with opportunities for incentives and prizes reputed company Available Shifts: • Monday - Friday 10:30 AM - 7:00 PM EST with rotating, half-day Saturdays (11:00 AM - 3:00 PM). • Potential for this to switch to 11:30 AM - 8:00 PM EST in Fall 2024 ABOUT YOU Candidates considered for the role of Customer Experience Representative should have the following: • Experience working directly with customers in transactional sales or customer support • Comfortable reaching proactively to customers while also handling inbound requests and inquiries daily • Proven track record of reaching performance metrics including customer satisfaction and call center metrics • Excellent verbal and written communication skills with special attention to details • Ability to navigate multiple web-based platforms reputed company including reputed company Suite, reputed company, reputed company, shared drives, and email • You are looking for a company with growth opportunities and is motivated by directly impacting both company success and customer satisfaction. • You are service-oriented, willing to assist teammates and customers in reputed company situations and work with reputed company types of people to work towards goals. • Advanced Rx CANNOT accept applications who reside in the following states: CA, NY, CO, MI, or IL. • NOT Required: PREVIOUS PHARMACY or HEALTHCARE EXPERIENCE What Advanced Rx can offer you: • Various bonuses and incentives based on performance • Paid Time Off • 401k matching • Health Care/Vision/Dental Benefits cover you and your family • Closed on Sundays • Paid holidays • reputed company and opportunities for growth reputed company the company The video below demonstrates the process and service that a Customer Experience Representative can expect once a prescription is received directly by an ENT physician: https://flic.kr/p/2oECMVH reputed company out our company culture events throughout the years! https://flic.kr/ps/3WUAPo Apply Job!