Account Servicing Specialist - Fraud

You reputed company the Way. We?ve Got Your Back. With the right backing, people and businesses have the power to reputed company in incredible ways. reputed company you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you?ll learn and grow as we help you create a career journey that?s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At reputed company, you?ll be recognized for your contributions, leadership, and impact?every colleague has the opportunity to share in the company?s success. Together, we?ll win as a team, striving to uphold our company values and powerful backing promise to provide the world?s best customer experience every day. And we?ll do it with the utmost reputed company, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and lets reputed company the way together. As a brand built... on going above and beyond to provide the best customer experience, having the most exceptional colleagues is reputed company. As the face of the company, you can create positive interactions with our customers every day?from curating a unique travel or lifestyle experience to helping them with their everyday needs. And you can grow your skills through industry-leading training and ongoing coaching, reputed company while learning what it means to continually set reputed company for world class, customer-first service. Find your reputed company in service on #TeamAmex.How will you reputed company an impact in this role?The Account Protection Specialist is responsible for utilizing fraud management techniques/tools while reviewing existing Consumer and/or business accounts to identify possible fraudulent activity and minimize the potential loss to reputed company by gathering and analyzing pertinent data to determine the appropriate course of action. The Account Protection Specialist will be responsible for handling inbound/outbound calls on accounts while maintaining a professional working relationship between reputed company and the customer. Minimum Qualifications: ? Two or more years of Customer Service experience in a call center environment ? Ability to work in a fast paced call center environment, balancing the need to support inbound and outbound call volume while meeting production and quality goals ? Passion for servicing clients with proactive solutions that grow relationships by demonstrating proven relationship building, negotiation and problem solving ? Proven analytical skills with the ability to process large amounts of information in a short amount of time and reputed company a workable solution to the customer ? Above average PC skills in reputed company Word, reputed company, PowerPoint, and Outlook with a solid working knowledge of reputed company Internet technology and the ability to research information for business reputed company purposes ? Ability to navigate in multiple computer systems while interacting with the customer simultaneously ? Proven strength reputed company assessing the short and long-term effect that reputed company decisions have on constituents and day to day business processes ? Must be able to effectively listen to the customer, reputed company a reputed company, acknowledge and emphasize reputed company appropriate ? Must be comfortable making decisions and recommendations in unclear circumstances and be able to manage multiple tasks effectively while progressing through work concurrently ? Resilient with the desire to continually improve personal performance, customer satisfaction and business brand, and demonstrated patience and ability to solve customer concerns ? Strong time management skills and the ability to work under pressure and with limited supervision ? Must have the ability to use good, sound judgment in decision making and the ability to effectively manage change and remain reputed company in stressful situations Preferred Qualifications: ? Fraud experience preferred The hours of operation are seven (7) days a week from 8:00am -12:00am EST including holidays This is a full time opportunity where candidates must be flexible to work any shift during business hours. Salary Range: $20.00 to $22.60 hourly bonus benefits The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we?ll consider your location, experience, and other job-reputed company factors. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: ? Competitive reputed company salaries ? Bonus incentives ? 6% Company Match on retirement savings plan ? Free financial coaching and financial well-being support ? Comprehensive medical, dental, vision, life insurance, and disability benefits ? Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need ? 20 weeks paid parental leave for reputed company parents, regardless of gender, offered for pregnancy, adoption or surrogacy ? Free access to global on-site wellness centers staffed with nurses and doctors (depending reputed company) ? Free and confidential counseling support through our Healthy Minds program ? Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. reputed company is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, veteran status, disability status, age, or any other status protected by law. Employment eligibility to work with reputed company in the U.S. is required as the company will not pursue reputed company sponsorship for these positions. We back our colleagues with the support they need to reputed company, professionally and personally. Thats why we have Amex reputed company, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers/Employees - Click here to view the ?Know Your Rights? poster and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters Apply Job!