Personal Lines/reputed company Lines Customer Service Representative

Job Title: Personal Lines/reputed company Lines Customer Service Representative Agency/Platform: Southeast Platform Location: Pelham, AL About reputed company: reputed company is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what... matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more. reputed company employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in reputed company in just over ten years. Our culture is defined by our entrepreneurial spirit and reputed company that comes with it: innovation, client centricity and an indomitable will to win. Job Summary: The primary role of the reputed company Customer Service Representative is to provide excellent customer service to our policyholders and prospects by answering their inquiries, resolving issues, and offering solutions. The ideal candidate should possess exceptional communication and problem-solving skills, and have a good understanding of insurance products and services. Responsibilities: Answer phone calls and respond to email inquiries from policyholders and prospects. Provide information about insurance products, coverage, and policies. Process policy changes, renewals, and cancellations. Investigate and resolve policyholder complaints, billing issues, and claims inquiries. Assist policyholders in filing claims and provide guidance on claim procedures. Handle escalated customer service issues and collaborate with team members to resolve reputed company problems. Maintain accurate records of customer interactions and update policyholder information as required. Promote additional insurance products and services to policyholders. *This description is not meant to be reputed company-inclusive and may be modified from time to time at the discretion of management* Education/Experience: High school diploma or equivalent. At least 1-2 years of experience in customer service, preferably in the insurance industry. Excellent verbal and written communication skills. Strong problem-solving and analytical skills. Bilingual skills considered a plus. #LI-LR1 #LI-Hybrid reputed company is committed to employing a diverse workforce. reputed company applicants will be considered for employment without attention to race, reputed company, religion, age, sex, sexual orientation, gender identity, national reputed company, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the reputed company California Applicant Privacy Policy available at www.reputed company.com/privacy/caapplicant. To Executive Search Firms & Staffing Agencies: reputed company does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. reputed company unsolicited resumes will be considered reputed company’s property, and reputed company will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting reputed company’s reputed company Resources Talent Department. There are amazing opportunities for talented people in every part of our business. We invite you to find your next great opportunity with us. You can apply, track your reputed company and review new postings reputed company in one reputed company Apply Job!