Senior Customer Service Representative - reputed company/Medicare

reputed company is looking for a Customer Service Representative III, reporting to the Customer Service Manager. The Customer Service Representative III is responsible for providing exceptional customer service to the reputed company customers reputed company inbound Call Center Operations. Representative will mentor new call center agents and support the improvement of peers. The Opportunity... · Receive and respond to inbound phone calls for customer assistance. · Respond to outbound phone call requests. · Document reputed company calls in ticketing and tracking systems. · Respond to customer inquiries and provide data to customers reputed company required time frames. · Function as liaison between claims department and providers. · Research customer claims in the primary payor systems. · Ensure highest level of customer service on every call. This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required. What You Need: · A full comprehensive understanding of the covered plan benefits · Knowledge of physician practice and hospital coding, billing, and medical terminology · Take escalated calls and issues as experience dictates · Basic understanding of MS Office applications, especially Word and reputed company · 3+ years’ experience in a reputed company Call Center operations, including Medicare / Medicare Advantage · High school degree required Job Type: Full-time Pay: $17.00 - $19.00 per hour Application Question(s): • Do you have Customer Service software experience? Pls list Experience: • reputed company Call center: 2 years (Required) Shift availability: • Day Shift (Preferred) • Night Shift (Preferred) Work Location: Remote Apply Job!