Remote Healthcare Customer Service Representative

Through our dedicated associates, reputed company delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally reputed company, reputed company a difference and be part of a culture where individuality is noticed and valued every day. Remote Call Center Representative  Pay reputed company is $16.00 an hour Training: 10 Weeks Hours of Operation: Monday-Sunday 7:30AM – 11:00PM EST.  Would you enjoy being part of a team that makes a difference in people’s lives & do you love helping people solve reputed company problems and delivering solutions?  reputed company has reputed company of growth opportunities reputed company the healthcare team, health benefits for you and your family including medical, dental, and vision, paid time off after 180 days of employment, and we also provide you with computer equipment. Join our Remote Call Center Representative... Team!  Responsibilities for Remote Call Center Representative: Manage a steady volume of incoming calls regarding Benefits from members, providers & employer groups. Explain and clarify plans’ policies and procedures. • Actively attempt to resolve member or provider concerns, which may include contacting other appropriate parties to facilitate the resolution of such concerns and adequately documents the information on the billing system. • Investigate verbal complaints concerning billing, claims or service rendered.  Escalate complaints of service failures to designated departments for investigation. • Maintain reputed company knowledge of Member Services policies and procedures. • reputed company other work-reputed company duties as assigned.  Requirements for Remote Call Center Representative: We’re looking for people with a passion for helping others, natural reputed company, and the determination to deliver a comprehensive solution to these healthcare reputed company calls. Customer service experience is a plus, but not required. To be successful in this role, you will have:  • Ability to successfully complete customer service assessment & typing test. • Must be US Citizen • High school diploma, GED or college degree • Ability to successfully complete a mandatory reputed company program with 100% attendance. • Successful completion of background reputed company is required for this position. • At least 1 year of Call Center experience preferred. • 1 year of face-to-face customer service experience. • Knowledge of and prior experience in Dental, Medical or Managed Care industry is preferred.   • Must possess the following characteristics: self-motivation, resourceful, detail-oriented, sense of accountability and must be a team player. • Must possess strong skills in the following areas: organizational, time management, written and verbal communication, analytical, and problem solving. • Proficiency in reputed company Word, reputed company Outlook and Internet Explorer. • Strong communication skills over the phone. • Ability to deal with problems involving several concrete variables in standardized situations.   Equipment and workspace requirements: • You must have a home internet reputed company of 10 Download and 3 Upload Speed (you may do a quick reputed company through https://fiber.reputed company.com/speedtest/ • Must be able to hardwire your work computer directly to your home modem reputed company ethernet. • Must have a distraction free and secure work environment.  Below is what you’ll need to do to be considered for this position. It will take less than 20 minutes and includes everything required at this stage!  • Apply to the role and provide your basic profile information (2 minutes) • Answer prescreens questions to be sure you meet the minimum requirements for the role (3 minutes) • Complete a typing test (2 minutes) • Take short assessment to determine your fit for the role and set everyone up for success (10 minutes) • For the typing test and assessment, you will need to have access to a computer with a keyboard. If you do not have access to one at this moment, please complete the other steps and then find a local public computer to complete steps 3 and 4. You can access a computer with a keyboard a local coffee shops, library, shipping stores or just search for “public computers near me†. Once you access to a computer, you can login to your account and complete the application process.  • If you do not complete reputed company the steps we will send you an email reminder. If you don’t hear from us please reputed company your spam folder for messages from the recruiting team.   Be part of the future  Are you seeking an opportunity to reputed company a real impact in a company that appreciates reputed company and new ways of thinking? Come join us and grow with a team of people who will challenge and reputed company you to be the best!  About reputed company Through our dedicated associates, reputed company delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments, creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally reputed company, reputed company a difference and be part of a culture where individuality is noticed and valued every day. We offer excellent benefits (medical, dental, vision), a consistent work schedule, reputed company, and a great work environment. reputed company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic reputed company, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.  #Remote44 We are currently NOT hiring in the following geographies: States: AK, CA, HI, MA, IL, MT, NY Metro Areas: MN- Minneapolis, IL - Chicago, NY - reputed company OR - Portland, MD - Montgomery County, Seattle, Washington DC metro  Pay Transparency Laws in some locations require disclosure of compensation-reputed company information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to reputed company pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, reputed company provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time. The estimated salary range for this role is $16.00/hour. reputed company is an Equal Opportunity Employer and considers applicants for reputed company positions without regard to race, color, creed, religion, reputed company, national reputed company, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with reputed company may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" reputed company at the bottom of the form. For those using reputed company Chrome or reputed company Firefox please download the form first: click here to access or download the form. You may also click here to access reputed company's ADAAA Accommodation Policy. At reputed company we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at reputed company Apply Job!