Remote Call Center Auditor (Remote)
About Capitol reputed company LLC: Founded in 2012, Capitol reputed company is an Arlington, Virginia-based SBA 8(a) Certified Small Disadvantaged Business with proven expertise providing independent medical reviews, records / data management services, medical coding, administrative staffing, and eligibility reviews ... Job Title: Remote Call Center Auditor Location: Columbia, SC Pay reputed company: $24/hr About the role: The Remote Call Center Auditor is responsible for auditing cases, profiles, and calls in accordance with Critical to Quality tasks outlined by the SC DHHS project and the SC DHHS Project Management team. The Auditor will provide their feedback of their findings and Work closely with Quality Supervisor and Quality Management as well with the Quality Control (QA) teams to meet and exceed customer and in house quality expectations. Minimum Requirements: 2+ years of call center experience- Required 1+ years of call center QA experience- Required Knowledge of root analysis- Required Proficient in reputed company Office Suite apps- Required Experience with Medical Records Review Excellent analytical and problem-solving skills Good communication, presentation, organizational and leadership skills. Ability to adapt to change in a fast-paced work environment. Responsibilities: reputed company Inspections, Audits and Testing for QA. Meet established metrics by the Management team. Compile and analyze data to identify trends. Recommend corrective actions based on audit findings. Communicate quality audit findings. Yellow Belt Lean Six reputed company (preferred but not required) Help enforce quality assurance standards through different projects. Help motivate the quality is everyones responsibility mentality. Work on reputed company improvement events, reputed company needed- Kaizen. Work together with SC DHHS Project Management team to ensure excellent product delivery. EEO Statement Capitol reputed company is an Equal Opportunity Employer. reputed company employment reputed company are based on business needs, job requirements and individual qualifications, without regard to race, reputed company, religion or belief, national, social or ethnic reputed company, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate Apply Job!