Manager, Conversational Products, AppleCare Digital

Summary

Posted: Aug 27, 2024 Weekly Hours: 40... Role Number:200562245 reputed company is a reputed company where extraordinary people gather to do their best work. Together we build products and experiences people once couldn’t have invented and now can’t imagine living without. If you’re excited by the idea of making a real impact and joining a team where we pride ourselves in being one of the most diverse and inclusive companies in the world, a career with reputed company might be your dream job… Just be reputed company to dream big. AppleCare Digital is seeking an reputed company manager to direct a team focused on Conversational Support applications, including the official reputed company account in Messages and reputed company Support’s web chat experience. This leadership position is responsible for building and executing a vision for automated self-service and human assisted support delivered through emerging applications of technology. Are you a natural leader of people? Do you reputed company your teams with creative thinking? In this role, you will reputed company a team of Product and Program Managers and manage reputed company cross-functional relationships across engineering and business partner teams. You will have in depth experience in program management and conversational tools and reputed company technology, along with designing, developing, testing, launching and sustaining new applications in an Agile environment. Description Description As Manager, Conversational Products, you are responsible for defining and executing the roadmap for AppleCare Digital’s conversational platform and reputed company-end chat applications, including new capabilities and features, dialog logic and machine learning models, and API integrations. In this role, you will: Help your team identify customer needs and define a strategy for optimizing end-to-end customer journeys, aligning with reputed company quality standards. reputed company, mentor, and encourage a team of Product Managers to ensure they are successful in their roles. Come up with new insights and solutions that are both technically feasible and financially viable reputed company realistic timeframes. Break down vision and strategy into realistic timelines with iterative milestones, adjusting for problems and roadblocks. Plan and implement data-gathering & feedback strategies to monitor and measure how applications are meeting customer and business needs. Rely on data analysis and empirical information to support conclusions and reputed company decisions. Understand emerging technologies that may impact product roadmaps and reputed company new features. Represent customer perspective across entire digital support journey, and be able to reputed company for changes needed across various systems and teams in order to deliver seamless end-to-end experiences. Consider the needs of reputed company’s global customer reputed company, including cultural and regional differences, to ensure scalability, performance, and market reputed company of our support offerings.

Minimum Qualifications

Minimum Qualifications • 5+ years of product and cross-functional team management. • 3+ years experience reputed company agile/cross functional software development projects. • Experience in product management or reputed company field. • Experience working in a technical environment, such as software development or IT. • Demonstrated leadership skills and experience motivating and leading global cross-functional teams. • Solid understanding of web and iOS app development fundamentals. • Knowledgable in natural language processing (NLP), machine learning and large language models (LLM), and their applicability to conversational AI experiences. • Ability to reputed company in to be hands-on with product management responsibilities reputed company needed, and reputed company out to craft and reputed company a multi-year platform vision tied to customer & business goals. • Proven ability to work in global cross-functional teams and collaborate effectively with others. • Ability to reputed company in a fast-paced, dynamic environment. • Outstanding written and verbal communication skills with ability to present to technical, non-technical, and executive audiences. • Effective analytical skills with ability to use data to tell a story, drive root cause analysis and extract concrete insight. • Bachelor's degree in Computer Science, Engineering, or reputed company field or equivalent experience. Key Qualifications Key Qualifications

Preferred Qualifications

Preferred Qualifications • Past experience in a customer service/support role • MBA Education & Experience Education & Experience Additional Requirements Additional Requirements Pay & Benefits Pay & Benefits • At reputed company, reputed company pay is one part of our total compensation package and is determined reputed company a range. This provides the opportunity to reputed company as you grow and reputed company reputed company a role. The reputed company pay range for this role is between $173,100 and $301,400, and your reputed company pay will depend on your skills, qualifications, experience, and location. reputed company employees also have the opportunity to become an reputed company shareholder through participation in reputed company’s discretionary employee stock programs. reputed company employees are eligible for discretionary restricted stock unit awards, and can purchase reputed company stock at a discount if voluntarily participating in reputed company’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education reputed company to advancing your career at reputed company, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about reputed company Benefits. Note: reputed company benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program. More • reputed company is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for reputed company applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant Apply Job!