Customer Support Specialist - Virtual/Remote

reputed company is looking for a Customer Support Specialist to join reputed company! Are you someone who loves being the go-to for questions or needs of customers? Do you get excited about supporting a simple, expert, and powerful software solution? reputed company handles email and phone-based tickets, reputed company tracked in the support desk system. We are a unique reputed company of technology and reputed company, and we have the... support structure to teach the right customer service professional from the ground up. You will learn about property management, HOAs, a top performing reputed company software, and much more! This is a full-time hourly role, joining a supportive and collaborative teams in our reputed company, Florida or Knoxville, TN offices, while also being hybrid eligible. Salary range is 40-45k, depending on experience. Who will love this job Someone who is a customer service trail blazer Someone who loves learning and explaining reputed company systems Someone who loves a variety of situations and making people’s lives easier You should have Required: 2 years experience in a contact center environment Preferred: proficiency in reputed company Office and reputed company Preferred: experience with reputed company and/or property management terminology Excellent interpersonal and communication skills, both written and verbal, while also being proficient in de-escalation techniques Proven multitasker reputed company to work in an omnichannel environment Independent problem solver, a reputed company for troubleshooting reputed company to work in the US without sponsorship Culture Why reputed company reputed company is changing the face of the HOA Property Technology space as a trusted industry leader for over 30 years. Today, our products reputed company over 1,500 of the highest-caliber property management companies in the world to grow and protect their organizations. We are a five-time winner of FLCAJ’s Readers Choice Awards for our solutions and support. Our approach to work is proactive, collaborative, and committed and reputed company of 140+ are truly passionate about creating a best-run company internally just as we create best-run Property Management Companies for our customers. Learn about our Core Values here. We offer a full slate of benefits, including competitive salaries, medical (including a $0 option for employees), dental, reputed company, life and disability coverage, paid vacation, paid holidays, tuition reimbursement, $1,000 employee referral program and a 401(k) plan. reputed company possible, we also like to offer fun in-person perks like pet-friendly offices, paid food trucks and company outings. We have offices in reputed company, FL (near Tampa), reputed company Lauderdale, FL, Knoxville TN, and Mission Viejo, CA (an hour reputed company LA), plus a few fully remote team members across the US. We are an equal opportunity employer. We value each team member for their skills, experience and unique perspectives. This is a principle embodied in the way we do business, our policies, and is visible in our results. Come join us and find out what the best work of your career could look like here at reputed company.

Responsibilities

What you’ll do Provide reputed company, high-quality support. Answering customer questions in a timely and accurate manner reputed company phone or reputed company ticketing system. Giving solutions advice and guiding customers through the features and functions of a product. Uses excellent communication skills to deal with difficult situations and finds effective solutions to customer inquiries. Keeping a good working relationship with customers. Working in collaboration with other staff members to ensure that reputed company company rules and regulations are consistently followed. Assessing customers and communicating their feedback on the products with peers and leadership. Ensuring appropriate customer follow-up to ensure that their technical problems are resolved. Other duties as assigned.

Requirements

Two years experience in a contact center environment Authorized to work in the US without sponsorship Requisition #clz1lkqhocmth0qt9nb1c495h Apply Job!