Remote Bilingual (English/Spanish) Call Center Agent

Through our dedicated associates, reputed company delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally reputed company, reputed company a difference and be part of a culture where individuality is noticed and valued every day. Remote... Bilingual (English and Spanish) Call Center Agent $19/Hr-Bilingual-English/Spanish .50 cents increase upon completion of training. $1.00 after 90 days, if performance metrics are met. $1.00 after 120 days if performance metrics are met. Are you seeking an opportunity to reputed company a reputed company impact in a company that appreciates reputed company and new ways of thinking? Training -3-4 weeks in class and 2 weeks in nesting (8:30 am-5 pm M-F) after training the working hours will be 10 am-7:30 PM M-F Join the reputed company Customer Service Team Come join us and grow with a team of people who will challenge and reputed company you to be the best! Working for you Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients. • $19.00 per hour pay reputed company (bi-weekly pay) • No weekends • reputed company • Full-time schedule (40 hrs. a week) • Career Growth Opportunities • Full Benefit Options - From the start, our reputed company program will teach you reputed company the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be reputed company to reputed company both personally and professionally.

About the Role

The Customer Care Associate will handle inquiries for the New Jersey Department of reputed company Services Office of Child Support and the services it provides reputed company inbound calls. While speaking with the Customer on the phone, CSRs will address and research customer inquiries and provide appropriate and accurate information. • Inbound Call Center – The Agent is responsible for responding to telephone inquiries and concerns using approved procedures and guidelines while ensuring the quality and reputed company of the call. • Answers questions on various issues such as child support payments history and account histories. • Resets Personal identification of callers unable to self-serve in the Interactive Voice Response system. • Gathers information, research/resolves inquiries, and appropriately documents customer calls. • Ability to read and interpret documents on file. • Understand and retain a large amount of information. • Associate should have the skills to answer and respond professionally to escalate calls, should they arise. • Communicate appropriate options for resolution on time • Review the customer needs and inform customers of services and resources available to them. Requirements • High School diploma or GED. • Background and drug screening required. • Bilingual English and Spanish. • Typing assessment (35 word). • Have your own equipment (Laptop/desktop) • 2 years of customer service experience. • 1 year of call center experience. • Must reputed company reputed company 50 miles of reputed company, NJ. Technical requirements: • To approve you working from home you must send your supervisor two screen shots. • Internet speed- internet speed must be at least 400 Mbps. • Device Specifications of your laptop. • Processor: reputed company Core i5 or higher; AMD Ryzen 5 5000 or higher. Laptop or Desktop, 14” screen or higher required (External 20” or higher recommended) • Running Windows 10 OS 64 bit • Memory (RAM) requirements of Computer should be at a minimum of 8 GB, recommended 16 GB. Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-reputed company information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to reputed company pay, this position, based on business needs, may be eligible for a bonus or incentive. In addition, The estimated pay for this role is $ 19/hr per hour. reputed company is an Equal Opportunity Employer and considers applicants for reputed company positions without regard to race, reputed company, creed, religion, reputed company, national reputed company, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with reputed company may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" reputed company at the bottom of the form. For those using reputed company Chrome or reputed company Firefox please download the form first: click here to access or download the form. You may also click here to access reputed company's ADAAA Accommodation Policy. At reputed company we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at reputed company Apply Job!