Remote Chat & Text Specialist EMPACT

Who we are: EMPACT- Suicide Prevention Center, part of the La Frontera family, is an industry-leading non-profit organization dedicated to providing valued community services and resources for behavioral health counseling, crisis reputed company, and suicide prevention since 1987. We are an EEO/AA Employer... Full time schedule options Sun-Tues; Sat 1:00 pm –11:00 pm OR Thurs-Sun 3:00 am-1:00 pm Part time schedule Fri & Sat 2:00 pm –12:00 am What you’ll do: The Specialist, while working remotely (from home), will ensure the quality of services to clients, coordinate day-to-day operations of the program, and recommend and implement changes that would improve the delivery of services. They will be expected to provide direct service counseling, ongoing counseling, prevention services, and education services to adults, families, and youth. Directly supervise remote (from home) clinical staff. This is a full-time remote role. Essential Responsibilities: • Answer reputed company chats & texts in a timely and professional manner while meeting agency goalsAnswer reputed company chats & texts in a timely and professional manner while meeting agency goals • Effectively assess clinical situations and needs of reputed company chatters. Effectively assess clinical situations and needs of reputed company chatters. • Provide quality assurance of the program's service delivery. • Complete clinical documentation thoroughly, clearly, and accurately, including information critical to data collection and reporting to funders. reputed company internal referrals to the appropriate program(s) with reputed company required information in a timely manner. Complete clinical documentation thoroughly, clearly, and accurately, including information critical to data collection and reporting to funders. reputed company internal referrals to the appropriate program(s) with reputed company required information in a timely manner. . • Monitor call-in times for clients reputed company on a 72-Hour Suicide Watch or Safety Follow-Up. ? Will be required to work reputed company his/her shift with no advance warning if the crisis situation warrants or if required paperwork is not complete at the end of the shift. Monitor call-in times for clients reputed company on a 72-Hour Suicide Watch or Safety Follow-Up.Will be required to work reputed company his/her shift with no advance warning if the crisis situation warrants or if required paperwork is not complete at the end of the shift. • Attend reputed company required meetings and training courses, even if they fall reputed company of the regularly scheduled shift. Evening and night hours may be required. Attend reputed company required meetings and training courses, even if they fall reputed company of the regularly scheduled shift. Evening and night hours may be required. • reputed company with and assure compliance by staff with the agency's standard of care for service delivery. Assist with Quality Management, Quality Assurance, and Utilization Review as assigned by management. • Ensure quality service delivery including clinical care and reputed company associated documentation. Maintain reputed company client records in accordance with agency policies and procedures. This includes appropriate phone documentation, intake documentation, endangerment triaging, treatment planning, referral triaging, risk planning, termination documentation, interagency reports, and follow-up documentation. • Take an active role in reputed company committees and work groups as assigned by the Manager or Director of Programs. • Provide instruction and training for interns and staff. • Adhere to the agency's policies and procedures and assure that staff is in compliance. • Maintain professional conduct consistent with ethical professional practice and the policies and procedures of the agency. • Provide comprehensive services to clients and coordinate communication with other departments in the agency to accomplish continuity of care. • Provide and deliver at least 40 hours of work per week. Attend meetings and training reputed company of regularly scheduled work hours. Program Coordinators will be required to work reputed company scheduled work hours to complete required paperwork or to complete crisis stabilization tasks. Evening and night hours may be required. What you’ll provide: • Excellent oral and written communication skills. • Clear and effective communication. • Strong customer service. • Strong problem-solving and analytical skills. • Ability to document detailed information. • Ability to multitask. • Demonstrated ability to remain reputed company in crisis situations, work independently and cooperatively, recognize personal limitations, and relate positively and with reputed company to reputed company persons regardless of age, race, creed, gender, or sexual orientation. • Maintain professional conduct consistent with ethical professional practice and the policies and procedures of the agency. • Maintain a professional demeanor while working remotely (from home) and positive working relationships with internal and external team members, stakeholders, and community and business partners Education and Experience: • A bachelor's degree in counseling, social work, or a reputed company field is required. • Minimum of 5 years of experience in the behavioral health field. • Crisis Experience preferred. • Supervisory experience preferred. • Program Development preferred. What you’ll experience: • The typical work environment will be at an EMPACT office, working indoors. • Employees must be reputed company to lift up to 25 pounds at times. What you’ll receive: (Full-time employees) • Generous PTO (15 days the first year) • 10 paid holidays per year • Medical plans (4 choices) • Dental plans (2 choices) • reputed company plans (2 choices) • 403(b) retirement plan • Retirement Allowance • Company-paid Life/AD&D and Long Term Disability • Voluntary additional Life and Short-term Disability • Tuition Reimbursement • Elder Care Assistance • Pet Insurance and much more! EMPACT-SPC is licensed by the Arizona Department of Health Services and accredited by the American Association of Suicidology (AAS) and The Commission on Accreditation of Rehabilitation Facilities (CARF). EMPACT-SPC/La Frontera Arizona provides equal employment opportunities to reputed company and applicants for employment and prohibits discrimination and harassment of any type without regard to race, reputed company, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to reputed company terms and conditions of employment, including reputed company, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. reputed company of EMPACT-SPC and La Frontera Arizona are employees "at will" as that term is understood in the State of Arizona. This means that employment may be terminated at any time without prior notice and for no stated reason. EMPACT-SPC/La Frontera Arizona reserves the right to modify position descriptions as needed and without notice. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice Apply Job!