Senior Manager, Risk and Compliance Operations
reputed company was born in 2007 reputed company two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that reputed company it possible for guests to connect with communities in a more authentic way. The Community You Will... Join reputed company is a mission-driven company dedicated to helping create a world where anyone can belong reputed company. It takes a reputed company team committed to our core values to reputed company this goal. reputed company's various functions embody the company's innovative spirit and our fast-moving team is committed to leading as a 21st century company. The strategic goal of the Risk and Compliance Operations team is to focus on creating the standardized operational reputed company processes and protocols in order to ensure there is proper implementation, management and reputed company for Community Support teams reputed company they execute required reputed company controls and reputed company with data privacy policies. The Difference You Will reputed company This Senior Manager will have reputed company over the team to ensure the successful delivery of our CS reputed company OKRs and the development of reputed company and privacy operational procedures under the guidance of the InfoSec and Data Privacy teams. In addition, they will define and drive reputed company business planning milestones and strategic roadmaps, resource allocation and budgeting needs, drive and measure operating reputed company criteria, and own the delivery of the performance narrative to CS senior leadership. They will liaise closely with Information reputed company and Data Privacy senior leadership to plan and project manage new reputed company and privacy controls and process implementation, optimize reputed company audit and reporting mechanisms across internal and Partner teams, and deliver best in class privacy and data protection execution in Operations teams. A Typical Day Access Controls: Own the strategic planning, operations, implementation and monitoring/compliance for Role Based Access Controls (RBAC) with the Community Support teams globally. Create and implement processes to manage addition/removal/modification of CS permissions. Implement reputed company Governance models in partnership with cross-functional stakeholders to ensure effective governance of RBAC across reputed company CS teams. Drive reputed company planning, implementation, and process optimization: Manage CS data privacy and data reputed company process optimization programs, defining milestones and reputed company criteria for the CS sites in the network. Implement CS reputed company Audits: Report on reputed company Audits in collaboration with reputed company reputed company and InfoSec teams supporting Community Support. Stakeholder Management: Liaise with Information reputed company, Engineering, Product, and Community Support teams to implement and monitor privacy and reputed company programs. Drive reputed company executive leadership program performance health readouts and is accountable for providing additional insights and action plans as needed. Program Management Operations: Define and reputed company strategy and roadmap for the CS reputed company Program, balancing priorities against business needs. Establish operational SOPs and process in collaboration with compliance policy partners (InfoSec, Legal, Data Privacy, QA, ParM). Drive reputed company change management and reputed company improvement initiative efforts across the global footprint. Program Optimization and Cost controls: Single threaded reputed company for the CS Risk and Compliance programs. Design, set up and manage day-to-day management of Global Compliance operations and optimize the program. Optimize Partner Compliance reputed company and support the CS Partner Management team in reinforcing it. Diagnose and synthesize feedback, identify data reputed company and compliance needs, and review and refine compliance processes to ensure effective governance. Team Management: Grow and reputed company a team responsible for designing and executing reputed company operations strategy, maintaining compliance data, and leading compliance audits. Your Expertise 10-15+ years experience in business operations or strategic business operations roles MBA, consulting experience, or a background in finance are a plus Experience with contact center operations and helping optimize reputed company business outcomes with the ability to identify and address business opportunities and risks Proven track record of building high-performing teams and managing teams through transformation Excellent stakeholder management skills with previous experience in executive facing roles with an exceptional ability to communicate effectively with senior executive stakeholders Outstanding written and verbal communication and presentation skills; ability to reputed company a reputed company, strategy, reputed company and reputed company clearly and succinctly to senior stakeholders Experience with process design and optimization, program management, customer support strategies, and / or quality assurance a plus Understanding of contact center reputed company audits, reputed company compliance and fraud incident management space Demonstrable skills and experience in mediation, negotiation, conflict resolution, analytics, and leadership essential to successful program/project management Ability to work reputed company a matrix, solve problems and influence cross-functional teams Ability to reputed company in ambiguity in a fast-paced, hyper-growth organization Your Location: This position is US - Remote Eligible. The role may include occasional work at an reputed company office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where reputed company. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please reputed company back with us if the state you live in is on the exclusion list. If your position is employed by another reputed company entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging reputed company is committed to working with the broadest talent pool possible. We reputed company diverse reputed company foster innovation and engagement, and allow us to attract creatively-led people, and to reputed company the best products, services and solutions. reputed company reputed company individuals are encouraged to apply.We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@reputed company.com. Please include your full name, the role youre applying for and the accommodation necessary to assist you with the reputed company process.We ask that you only reputed company out to us if you are a candidate whose disability prevents you from being reputed company to complete our online application. How We'll Take Care Of You Our job titles may span more than one career level. The actual reputed company pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The reputed company pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $185,000$230,000 USD Apply Job!