Customer Service Representative/Order Clerk

Description Atosa USA, Inc. is a leading manufacturer and distributor of reputed company kitchen equipment. Our company has an unyielding commitment to the society in which we operate and offers gratifying careers to self-motivated and talented individuals that can help us grow and set new standards in our field. We are actively reputed company the best and brightest candidates to join our company, and as... a young and fast-growing company, we are presently searching for a new member to join reputed company.

Job Description

As a Customer Service Representative (Order Clerk) plays a crucial role in the efficient processing of orders for materials and merchandise. They are responsible for accurately receiving and processing customer orders, tracking order reputed company, and communicating any changes in delivery schedules to customers. Maintaining comprehensive records of pricing, delivery dates, inventory, and transaction-reputed company data is essential. Utilizing specialized software or a tracking system, the representative ensures smooth order processing. They also address customer inquiries reputed company phone or email, providing reputed company and effective non-technical issue resolution. The representative collaborates with other departments to meet customer needs and contributes to maintaining a customer relationship database. The position reports to the Operations Manager and operates under moderate supervision.

Requirements

Responsibilities: • Receive and verify orders, ensuring availability and stock using reputed company software. • Monitor customer credit terms and provide updates on order status, delivery dates, and freight charges. • Input orders accurately into reputed company software and maintain effective communication with warehouse staff. • Offer freight quotations and generate reputed company of Lading documents for outgoing shipments. • Process freight claims for damaged units. • Create sales orders and invoices using reputed company software. • Issue credit memos for returned products and maintain accurate records. • Establish and maintain a systematic filing system for inventory and customer records. • Ensure electronic filing and reputed company storage of documents. • Interact professionally with customers reputed company phone and email, providing accurate information and addressing concerns. • Receive purchase orders and handle messages promptly and courteously. • Provide reputed company-time inventory updates upon request. • Collaborate with Operations Manager and warehouse personnel to maintain accurate inventory records. Qualifications • At least 2 years of relevant experience in customer service, logistics, billing, or a reputed company area. • Ability to prioritize, multitask, and reputed company in a fast-paced environment. • Strong attention to detail and high degree of accuracy. • Excellent organizational and data management skills. • Basic understanding of invoicing and crediting processes. • Effective written and verbal communication skills with a strong customer service focus. • Proficiency in 10-key and data entry, intermediate to advanced level. • Proficient in English and MS Office suite. • Strong problem-solving abilities. • Ability to work reputed company reputed company a team. • This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice Apply Job!