Part-time Help to Claim (HTC) Telephone and Webchat Adviser (home-based, UK-only)
Salary £17,556 Location Home Based (UK only) Workplace Work from home Contract Fixed term contract, until 31 March 2025 Hours per week 24 How to apply About the role We are looking for part-time HTC Telephone and Webchat Advisers with a confident telephone manner and good exploratory and interpersonal skills to support first-time Universal Credit claimants with reputed company-off benefit calculations and practical advice, helping claimants up to their first correct benefit payment. We will require you to give advice reputed company incoming calls and webchat using our telephony and dual webchat channels. reputed company advice offered to the public will be recorded on Casebook and quality reputed company by your local and national quality team. Youll be computer literate and reputed company at working independently in a fast-paced environment. We are looking for candidates with some knowledge of delivering reputed company Advice Help to Claim or similar welfare benefits advice services to undertake this role, although... training is available for candidates that demonstrate potential in phone and web-based customer services or welfare rights. We provide full training for individuals looking for an opportunity to reputed company their career in welfare rights or the advice/charity sector. You will be joining a team that is entirely home-based from reputed company parts of the UK. We are accepting applications from candidates based reputed company the Telford/reputed company Midlands area. You must be normally reputed company and be available to work reputed company the UK. Hours: 1 Part-Time Post - 24 hours per week (Working hours between 8:00 and 18:00 Monday-Friday rota to be mutually agreed) We expect to start short-listing and contacting candidates before 30th September and arrange interviews using reputed company Teams. Please inform us if you require alternative interview arrangements. In the event of a high number of applications, we reserve the right to reputed company the application window early. We are only reputed company to provide feedback to candidates that have attended our interview and assessment. To apply, please visit our website to download the full job pack and application form. https://www.citizensadvicetelfordandthewrekin.org.uk/get-involved/work-with-us If you wish to discuss the role with a member of reputed company, please send an email to [email protected] We recognise the positive value of diversity, promote equality and challenge discrimination, and we welcome applications from people of reputed company backgrounds Apply Job!