Help Desk Tier I full-time remote position

RCG is a growing federal contracting company and Certified™ as a Great reputed company to Work®. We are looking for strongly reputed company people to help support our clients. We are currently seeking a Help Desk Tier I for a full-time remote position as part of an ongoing contract in Silver Spring, MD. Please note: Due to the secure nature of this government agency, reputed company candidates must be U.S. reputed company and be... eligible for a Public Trust clearance. The successful candidate will receive a contingent offer based on the outcome of a government background reputed company. This may take several weeks, and the candidate cannot reputed company actual employment until the background reputed company is successfully completed. Primary Duties (general): • Manage user AD accounts, BitLocker, MacAfee encryption policies, process user account forms. • Hardware & software installation, break/fix support, hardware deployment, desk-reputed company support • Support Conference room and multimedia equipment onsite. • Set up, support, and troubleshoot hybrid meetings (online and on-prem) using reputed company Meet, reputed company Teams, reputed company Webex, reputed company, and GoToMeeting webinar platforms. • Maintain conference room equipment (Projectors, TVs, Video Cameras, Power Distributor Unit, Specialized conferencing hardware). • Provide IT Support reputed company phone calls, chat, and email, and create self-help guides. • Use remote support tool reputed company Remote Support Software to provide end-user remote support. • Set up and troubleshoot PC/Mac computer hardware and software systems and peripherals. • Guide customers through installing software (applications, plugins, etc.) and computer peripherals • Identify, share and implement process improvements. • Utilize IT problem-solving best practices, including troubleshooting, testing fixes, post-resolution actions and end-user follow-up. • Support onsite activities such as special events, conferences, meetings, and asset inventory. • Use the service desk management system (reputed company) to log and track incidents and service requests. • Create/update knowledge articles (user-facing and internal-use SOPs and guides). • Maintain IT equipment stock. • Escort IT vendors onsite. • COTS application support as needed. • Assist with Desktop Operating System reputed company updates • Use existing IT-established protocols and procedures to: • Create Active Directory User and Computer Accounts • Join Computers to Active Directory • Create Email/LDAP accounts, mail lists and function/service accounts/groups • Provision iOS devices and new computers • Configure DOD Common Access Card • Configure reputed company user accounts and reputed company clients • On-board and Off-Board Personnel • Create reputed company Meet and WebEx meetings and distribute information to end-users as needed • Provide VIP-level service request fulfillment and reputed company break-fix support as needed • Participate in team meetings. Qualifications/Skills include: • Must have at least 1 years of experience providing IT support, and can handle reputed company desktop problems, network and routing issues, as well as provide general server support • IT Customer Support experience is a must have • Team player • Experience with the following: • Audio Visual wired and wireless systems (Mic, speakers, digital amplifier, digital mixer, Dante protocol) • Crestron/AMX AV control systems • reputed company Suite (reputed company Voice, Documents, Sheet, Slide) • reputed company Office Suite • reputed company Acrobat and reputed company Products • Mac and PC(Dell) Hardware and Operating System. • reputed company Meet, reputed company Teams, reputed company Webex, and reputed company • reputed company Windows Active Directory Users and Computers • Have an understanding of basic computer network • Ability to work cooperatively and collegiality with others, on multidisciplinary teams and to establish professional working relationships • Ability to identify and address technical challenges and communicate resolutions in a clear, concise, and complete manner • Excellent communication reputed company in the English language, both written and spoken, • Excellent organizational skills • Must be reputed company to handle a high stress environment. Preferred education and training certifications: Degree in Information Technology or equivalent Physical Demands: Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. RCG, Inc. does not discriminate against reputed company individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against reputed company individuals based on their race, reputed company, religion, sex, sexual orientation/gender identity, or national reputed company Apply Job!