Entry Level Email and Chat Support Representative

Description We are excited to welcome a motivated and enthusiastic Entry Level Remote Email/Chat Support Representative to our customer service team! In this role, you will be the first point of contact for our clients, providing exceptional support via email and chat. Your contributions will be essential in maintaining our commitment to customer satisfaction and building strong relationships... with our clients. Company Culture and Environment Our company fosters a positive and supportive work culture focused on teamwork and collaboration. We celebrate diversity and are committed to creating an inclusive environment for all employees. Career Growth and Development Opportunities Comprehensive training and ongoing development opportunities are provided to enhance product knowledge and customer service skills, supporting your career growth in the construction industry. Detailed Benefits and Perks • Flexible working hours and a fully remote position • Health, dental, and vision insurance options • 401(k) retirement plan with company matching • Paid time off and holidays • Performance-based bonuses

Compensation and Benefits

Compensation is (35.00 - )40.00/hour, reflecting the competitive salary we offer based on performance. Why you should apply for this position today This is a fantastic opportunity to kickstart your career in the construction industry while being part of a dedicated customer service team that values your contributions. Skills • Excellent written communication skills with a strong command of grammar and spelling • Strong problem-solving skills and a proactive approach to customer service • Ability to multitask and manage time effectively in a remote work environment • Basic understanding of construction terminology and processes is beneficial but not required • Proficient in using computers, email, and chat platforms; familiarity with CRM systems is a plus • A positive attitude and a willingness to learn Responsibilities • Respond promptly and professionally to customer inquiries via email and chat • Assist clients with their questions regarding construction services, project timelines, and general company information • Troubleshoot and resolve customer issues while ensuring a positive experience • Document customer interactions and feedback in our CRM system • Collaborate with team members to identify trends and areas for improvement in customer service • Participate in training sessions to enhance product knowledge and customer service skills • Support the team in other administrative tasks as needed Qualifications • High school diploma or equivalent; further education or certifications in customer service is a plus • Excellent written communication skills • Strong problem-solving skills Education Requirements • High school diploma or equivalent Education Requirements Credential Category • High School Diploma Experience Requirements • No prior experience required, but a passion for customer service is essential. Why work in Kaukauna, WI Kaukauna offers a friendly community atmosphere with access to beautiful parks, recreational activities, and a vibrant local culture, making it an ideal place for both personal and professional growth Apply Job!