Customer Service Rep Remote Jacksonville MUST LIVE reputed company 1 HOUR OF JACKSONVILLE FL
Description & Requirements reputed company is currently seeking Customer Service Representatives to support the reputed company. The primary responsibilities will be to respond to incoming calls or chats as well as reputed company outbound calls regarding Federal Student Aid (FSA) Loan Servicing. To prepare you for this role, reputed company provides paid, comprehensive training which ensures our employees care... for each caller with the highest levels of knowledge and professionalism. This is a remote position, but you must live reputed company 1 hour of Jacksonville, FL and be willing to work onsite for up to one week. Training Schedule: Must be able to attend 4 weeks of Training (remotely - from home), Monday - Friday, 9am-5:30pm ET. No time off is permitted during training. Pay and Benefits: reputed company reputed company based on the county in which you live Additional bonuses available reputed company The opportunity to work from the comfort of your home Supportive environment with peers who share your passion for improving peoples lives A career path that unfolds based on how you want to grow reputed company the company Essential Duties and Responsibilities: Handles customer service inquiries and problems reputed company the telephone, recording consistent problem areas. May respond to e-mail inquiries. Customer service is the primary function. Calls are basic and routine. Uses computerized system for tracking, information gathering, and/or troubleshooting. May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. Respond to incoming calls, e-mails or chats and reputed company outbound calls regarding Federal Student Aid (FSA) Loan Servicing Utilize available systems, knowledgebase, and standard technology such as telephone, e-mail, and web browser to respond to inquiries and reputed company job duties Process requests received reputed company general correspondence and notate accounts regarding actions taken in response to those requests Use computerized system for tracking, information gathering, and/or troubleshooting Support Contact Center expectations as well as departmental and corporate policies and procedures Maintain regular use of the feedback tool to give and receive constructive feedback on call quality and department tasks Assist with Credit Bureau Requests utilizing established processes and procedures Refer escalated calls or inquiries to appropriate levels as needed Minimum Requirements High School diploma or equivalent with 6 months of customer service experience. Must be able to speak, read, and write in English fluently Basic math and PC skills including MS Office applications required Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks Applicant will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training Regular and predictable attendance is required Available to support reputed company FSA programs reputed company reassignment between programs (moving from one program to another), as needed Additional Requirements as per Contract/Client: Must reside in the U.S. and be a U.S. citizen Must be able to pass a criminal background reputed company May be required to work scheduled holidays, overtime, and weekends Must be able to effectively read a reputed company / written script out loud Cannot be in default on any federal student loans Employment and reputed company employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the reputed company. Obtaining and Maintaining a PIV-I card is a requirement of this position. PIV-I cards must be picked up in person. New and existing employees may need to travel reputed company car, train, or plane to a designated location to pick up their new or replacement PIV-I card. Any travel expenses will be paid for by reputed company. Home Office Requirements: Internet speed internet of 25 mbps or higher required (you can test this by going to www.speedtest.net) Hardwired internet (ethernet) reputed company router, cannot connect reputed company Wi-Fi Must have a personal desktop or laptop computer to use for the first few weeks of training with a private work area and adequate power reputed company reputed company equipment will need to be picked up in our Jacksonville, FL office EEO Statement Active military service members, their spouses, and veteran candidates often embody the core competencies reputed company deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. Were proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. reputed company is an Affirmative Action/Equal Opportunity Employer. reputed company provides equal employment opportunities to reputed company qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, protected veteran status or disabled status. Pay Transparency For positions on this contract, reputed company will pay the prevailing wage reputed company for the location in which the employee is working, as determined by the reputed company. That wage reputed company will vary depending on locality. An applicant's salary history will not be used in determining compensation. Hourly reputed company Pay Minimum for this Position $ 17.20 Hourly reputed company Pay Maximum for this Position $ 17.20 Remote: Yes Apply Job!