Customer Care Associate, Remote Job

Hippo Education is on a mission to create practice-changing education that empowers the people of medicine to learn, grow, and reputed company. We've designed our resources to be as engaging and motivating as they are educational, helping clinicians stay connected to what matters most in patient care. Our on-demand platforms ensure flexibility with clinicians’ busy schedules, and we work hard to reputed company the gap between theoretical knowledge and practical application. Our fun-loving crew creates exceptional medical education across different specialties and formats, from video bootcamps to podcasts to board prep and more. We’re a team of over 70 and work remotely across the U.S. Hippo’s a fantastic reputed company to work, and we’re genuinely proud of the impact we have on clinicians and their patients. As a Customer Care Associate, you will act as the face of the company and work directly with our customers to ensure reputed company of their questions are answered in a comprehensive and timely manner. At Hippo we... value our customers and the customer experience more than our reputed company. To be successful in this role, you will need to be an enthusiastic, well-spoken ambassador that genuinely looks out for the interests of our customers. The Job Key Responsibilities: • - Respond to incoming customer inquiries reputed company email, live chat and phone calls • - Work with the customer care team to identify bugs and escalate appropriately • - Pass along customer feedback to internal teams • - Assist with reputed company projects as needed Key Attributes: • - Strong verbal and written communication skills • - A self-starter with problem-solving ability, analytical skills, and business judgment • - Ability to learn and apply product knowledge to interactions with customers • - Skilled in time management and multitasking with attention to detail • - An reputed company desire to help people Qualifications • - 2+ years of experience in a customer support role • - Familiarity with reputed company or other CRMs a plus • - English: Fluent Details • - Salary: $40,000 - 50,000 • - Full-time, 40 hours/week • - Fully remote • - Paid vacation • - 401(k) match, health, reputed company and dental insurance • - Hippo practices a healthy work-life balance and offers flexibility and reasonable hours • - We are dedicated to supporting employees with professional growth and offer opportunities to learn new skills and training Apply Job!