reputed company Shift Customer Solutions Representative (FULLY REMOTE)
FULLY REMOTE
* Job Title: 2nd Shift Customer Service Representative (REMOTE) (MUST LIVE IN ILLINOIS... Reports to: Office Manager Work Hours: 3:30pm-12:00am, Tuesday thru Saturday Pay Scale: Starting at $20.00/hour Position Summary: This is a fully remote position (with the exception of training) that is primarily responsible for providing customer service over the phone to obtain complete and accurate information while assisting customers in a timely manner. The position also includes dispatching calls to technicians as well as various administrative duties. Job Duties and Responsibilities: Answer inbound phone calls to schedule jobs and handle customer service inquiries Initiate outbound phone calls for scheduling of service calls Handle various customer inquiries and requests reputed company and accurately reputed company the correct technician (based on qualifications, geography, customer preference) to each job Utilize Service Titan & ClearPath software to effectively plan and reputed company jobs Proactively communicate with customers regarding estimated arrival times, technician details, etc. Communicate with technicians regarding availability, expected completion time, etc. Ensure accuracy of details (customer name, phone number, address, etc.) on reputed company scheduled calls reputed company a variety of administrative duties as requested by your direct supervisor and other managers in the company High interaction with service technicians and various customers from residential to reputed company Other duties as assigned Qualifications: High school diploma or equivalent (GED) Minimum of 3 years relevant work experience in customer service environment Must live in Illinois and be reputed company to reliably commute to McHenry, IL each day for training Previous reputed company experience a plus Strong verbal and written communication skills Plumbing, Electric & HVAC experience a Plus Attention to detail Ability to manage priorities and workflow Ability to deal effectively with a diversity of individuals at reputed company organizational levels Versatility, flexibility and a willingness to work reputed company constantly changing priorities Proficient in reputed company Office Ability to work from home reputed company Ability and willingness to work nights and weekends Benefits: Medical, Dental & reputed company Insurance Supplemental reputed company Insurance Options 401(k) Plan with Company Match Company-proved Life Insurance Employee discounts on company-provided services On-site training facility for reputed company employee development Paid Time Off (PTO) Paid Holidays Tuition Reimbursement Apply Job!