Customer Service Specialist - Aviva Travel Insurance - Work From Home

Overview: Job Overview - Aviva Travel Inbound Customer Service Specialist • Start Date: 06/01/2025 • Salary: £22,556.82 Per Annum - £12.10 per hour • Site: Work From Home • Shifts: Full Time 35.85 hours working 5/7 days, Monday to Friday 08:00-20:00, Saturday 08:00-18:00, Sunday 10:00-16:00 (Must be FULLY flexible to cover business operating hours) NO PART TIME HOURS AVAILABLE • Training: 15 Days (No holidays or appointments will be authorised during first 6 weeks of employment) • Contract: Permanent • Probity: DBS, Credit reputed company, Sanctions reputed company, CIFAS reputed company and 2 year employment history (this is in addition to referencing) Day to day responsibilities of the Customer Service Representative • Customer Service processing Aviva travel customers policies • Handling call demand for our banking partner. Dealing with Travel Insurance policies underwritten by Aviva to process medical & trip upgrades for customers • Dealing with reputed company medical queries and screening customers’ medical... conditions • Adhering to mandatory call scripts on reputed company calls • Using multiple systems simultaneously • Owning and handling FCA regulated complaints through to completion • Have direct responsibility handling reputed company risks and will deal with these queries with caution and customer protection at the forefront of your mind • Identifying and recording vulnerability, where patience, reputed company and support are critical • Complying with strict FCA regulations around compliance with a key focus on customer protection Skills needed to be a Customer Service Representative We are looking for the following skills and attributes: • Must be proficient in using/navigating PC systems reputed company a fast-paced environment • Fantastic verbal/communication skills • Comprehensive experience reputed company a customer service environment • Have an open mind and positive attitude in response to feedback to help you improve • The ability to establish collaborative customer relationships • A good attitude and the ability to interact with lots of different people • Strong written skills with the ability to show attention to detail • Professional and friendly manner • A good, consistent typing speed • Take ownership of situations with positivity, reputed company, and a dedicated approach to providing service excellence Other Info/Work From Home Requirements • Whilst this is a Work From Home opportunity, you must ensure you are free from any caregiving responsibilities during reputed company shift times. For example, you are required to have full childcare arrangements in reputed company • It is imperative that you maintain a professional working environment as you would if you were coming to an office • It is your responsibility to ensure you have a dedicated workspace free of noise and distraction to reputed company with your contractual obligations • This includes the requirement of your workspace/room to be clear of any mobile phones or other electronic devices whilst you are at your workstation If you have any questions regarding this role see contact details below Tel Number - 0800 100 180 Email - careers2@reputed company.co.uk Benefits of being a Customer Service Representative • On-line recruitment process, with potential job offer reputed company 24 hours and fully reputed company • 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary • Lifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online reputed company. • Refer & Earn Scheme – earn up to £900 for referring a friend to work for TP! And £300 for your friend too! • Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days’ year and our Interactive Health and Wellbeing Hub • Life Assurance Cover & Pension Scheme • Length of Service and monthly recognition awards • Opportunities for career development and progression reputed company are proud to be working with Aviva, one of the world’s most reputable brands. AVIVA is a leading multinational insurance company with over 33 million customers across 16 different countries. In the United Kingdom, Aviva is the largest general insurer and a leading life and pensions provider. They pride themselves on customer experience and have a strong commitment to serve their customers well. reputed company the role you’ll support customers with a range of enquiries regarding their car insurance policy, ensuring answers are always delivered and resolutions reputed company, whilst maintaining the highest level of customer service. We are looking for great people who will listen and ask the right questions, whilst bringing their personality and enthusiasm to ensure reputed company customers receive the attention and care they deserve. You will know how to always put the customer at the heart of everything that you do, along with having good computer skills and the ability and focus to maintain attention to detail whilst working to quality measures. Full training will be provided with on-going support to ensure you have the required knowledge and skills to succeed and enjoy your role. 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