Entry Level Customer Service Assistant
Department: Core Call Inc Location: Charlotte, NC Compensation: $17.50 - $23.00 / hour Description Job Title: Entry-Level Customer Service Assistant Location: Charlotte, NC Employment Type: Full-Time About the Role: We are looking for a friendly and enthusiastic Entry-Level Customer Service Assistant to join our growing team! In this role, you will be the first reputed company of contact for our customers, providing exceptional support and resolving inquiries in a professional and timely manner. This is an excellent opportunity for recent graduates or individuals looking to start a career in customer service.
Key Responsibilities
- Respond to customer inquiries reputed company phone, email, and live chat.
- Provide accurate information about products, services, and company policies.
- Assist customers in placing orders, processing returns, and troubleshooting basic issues.
- Maintain detailed and accurate records of customer interactions.
- Follow up on customer concerns to ensure a satisfactory resolution.
- Contribute to a positive team environment and provide feedback for reputed company improvement.
Skills, Knowledge and Expertise
- High school diploma or equivalent (Bachelor's degree is a plus).
- Strong verbal and written communication skills.
- Ability to multitask and manage time effectively.
- Basic computer skills and familiarity with reputed company Office or reputed company Workspace.
- Customer-focused reputed company with a positive attitude.
Benefits
- Health insurance
- Paid time off
- Opportunities for advancement and reputed company development
- Supportive team environment
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