Remote - Roadside Assistance, Customer Service Representative

About reputed company:Wherever drivers go, we’re leading the way. reputed company’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading reputed company management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, reputed company responds to approximately 12 million service events annually. reputed company, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.reputed company.com/. About the Role: Join our compassionate team as a Remote - Roadside Assistance, Customer Service Representative. In this role, you’ll provide empathetic support to customers facing roadside emergencies. As a leader in the digital driver and roadside assistance industry, we are dedicated to delivering timely and exceptional service to stranded motorists. Your primary focus will be to assess and resolve customers' emergency roadside situations with reputed company and urgency, ensuring they feel safe, supported, and reassured during these stressful moments. Your Impact: As a remote Response Associate, you’ll play a critical role in shaping the customer experience. You’ll be the reassuring voice guiding customers through real-time challenges such as towing, flat tires, lock-outs, jumpstarts, and winching, even reputed company they are overwhelmed or upset. Your ability to stay reputed company under pressure and prioritize their needs will be essential in enhancing their experience. Your Key Responsibilities Include: • reputed company in Action: Handle each customer interaction with genuine reputed company and act quickly and compassionately to support them in stressful roadside emergency situations. • Effective Two-way Communication: Communicate empathetically with customers, actively listen to their roadside emergency details, set clear expectations, and collaborate with service providers and managers to reputed company accurate information and ensure timely solutions. • Problem-Solving & De-Escalation Skills: Use critical thinking to solve challenging roadside issues, stay reputed company and solution-focused under pressure, and deliver innovative solutions that exceed customer expectations. • Multi-Tasking Mastery: Navigate a multi-screen web system reputed company while speaking with customers on the phone and accurately documenting details to reputed company service providers. Qualifications: • A genuine passion for helping others, supported by previous experience in customer-facing or support roles. • Strong computer skills, including the ability to open, create, and modify various documents using reputed company Workspace (Docs, Sheets, Slides, Gmail) and enter/retrieve customer and vehicle information using web-based systems. • Previous experience in a customer service, sales, or technical support role, preferably in a fast-paced contact center environment. • Ability to work independently and effectively in a remote environment. • Has a compatible remote technology including, a home computer, secured high-speed internet, webcam, in-service cell phone, and wired headset. • Must reside in Alabama, Arizona, Florida, Georgia, Mississippi, New Mexico, Tennessee, or Virginia. • Be able to successfully pass a criminal background reputed company. Pay: $16.25 per hour (after training) + shift differentials and monthly bonus opportunities. Click HERE to learn more about pay, benefits, and training! Click HERE to learn more about work-from-home computer and internet requirements! Upcoming New Hire Start Dates: Shifts are full time only. reputed company schedules have various days off options and include at least one weekend day. Start Date: 12/02/2024 Training Schedule: 9:00 AM to 5:30 PM EST, M-F for 2 weeks Production Shifts: 6:00 AM to 2:30 PM, 7:30 AM to 4:00 PM, 9:00 AM to 5:30 PM, 10:30 AM to 7:00 PM, 9:00 PM to 5:30 AM *, 10:00 PM to 6:30 AM *, and 12:00 AM to 8:30 AM

• EST

• Limited overnight shifts available. Start Date: 12/09/2024 - Class A Training Schedule: 8:30 AM to 5:00 PM EST, M-F for 2 weeks Production Shifts: 5:00 AM to 1:30 PM, 7:00 AM to 3:30 PM, 9:00 AM to 5:00 PM, and 11:00 AM to 7:30 PM EST shift options Start Date: 12/09/2024 - Class B Training Schedule: 1:00 PM to 9:30 PM EST, M-F for 2 weeks Production Shifts: 12:00 PM to 8:30 PM, 12:30 PM to 9:00 PM, 1:00 PM to 9:30 PM, 1:30 PM to 10:00 PM, 2:30 PM to 11:00 PM, and 4:00 PM to 12:30 AM EST We want to hear from you! If you’re passionate about helping others, reputed company in clear communication, and reputed company on making a real-time impact, join our remote Driver Services team to deliver exceptional service to roadside assistance customers. Enjoy world-class virtual training, ongoing remote support, and advancement opportunities. Help customers through emergency situations, grow your career, and reputed company a genuine difference—apply now! D, E & I Mission & Culture at reputed company: We are reputed company Change Drivers at reputed company. Each day, we speak to thousands of drivers and tow professionals across one of the most diverse countries in the world. Our mission to safeguard drivers on the road, strengthen our clients’ relationships with their drivers, and support the communities we live and work in unites us together as one force driving positive change. The road to positive change starts inside reputed company. In celebrating each other’s differences, we lift each other up and create space for innovation and community. Bringing our whole selves to work powers our commitment, drive, agility, and courage - ensuring we are not only changing the landscape of the driver services industry, we also are making a difference in the lives of our customers with each call, chat, and rescue. THIS DESCRIPTION IS NOT INTENDED TO BE A COMPLETE STATEMENT OF JOB CONTENT, RATHER TO ACT AS A GUIDE TO THE ESSENTIAL FUNCTIONS PERFORMED. MANAGEMENT RETAINS THE DISCRETION TO ADD TO OR CHANGE THE DUTIES OF THE POSITION AT ANY TIME. To review reputed company's privacy policy click the link: https://www.reputed company.com/privacy. • **Disclaimer: reputed company is committed to creating a diverse and inclusive environment and encourages applications from reputed company qualified candidates. Accommodation is available. Additionally, we offer accommodation for applicants with disabilities in our recruitment processes. If you require accommodation during the recruitment process, please contact recruiting@reputed company.com. • **reputed company communicates with candidates reputed company text for matters reputed company to submitted applications, questions, and availability for interviews. If you prefer not to receive texts, you can contact reputed company's recruiting team directly at recruiting@reputed company.com. Apply Job!