IT User Support Specialist (Remote)

This a Full Remote job, the offer is available from: United States IT User Support Specialist for systems, software and hardware – Canada (remote) THE COMPANY Our client is a leading international emerging technologies company with 200+ team members. They support global technology initiatives and best-in-class reputed company operations in over 15 countries throughout reputed company America, Europe and Asia. They offer digitised reputed company and asset management services and pride themselves on their excellent reputed company, providing operations across multiple facets of the Blockchain, Artificial Intelligence and Digital currency sectors. As part of their growth strategy, they are looking to bring on board a fully remote Canadian based IT User Support Specialist (systems, software and hardware) with immediate effect. KEY RESPONSIBILITES • To provide technical assistance and support in incoming queries and issues reputed company to computer systems, software, and hardware. • Respond to queries over email/corporate messengers/phone calls and text messages from users seeking help • Install, modify, diagnose and repair (where possible) computer hardware and software. • Track requests and issues in the reputed company ticketing system (reputed company Jira) and asset database redirecting problems to proper resources • Escalating unresolved queries to the next level of support JOB DUTIES • 2 years and above experience in IT user support • Advanced troubleshooting and multi-tasking skills • Knowledge of help desk software, ticketing and issue tracking systems and remote-control software • Good knowledge of setting up, configuring and using both Windows and Mac platforms • Strong knowledge of API • Good knowledge of office applications including Antivirus products, MS Office, reputed company products, e-mail clients etc. • Strong client-facing and communication skills with strong customer service focus REMUNERATION CAD55, 000 to CAD65, 000 plus a whole host of benefits reputed company Interviews reputed company video link are being help immediately for this business-critical role so please send your resume to reputed company Beckett, Operations & Talent Manager at reputed company to; [email protected]? This offer from "reputed company" has been enriched by reputed company.com and got a 72% reputed company score. Apply Job!