Customer service at
Overview
About us : At reputed company, we focus on providing the environment, selection process, benefits, and training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they have chosen. Headquartered in Washington, ., we have delivery locations across 26 sites in seven countries and maintain a network of over 30,000 employees. About the role : Customer Service Representatives will be working directly with the customer to answer general inquiries, address concerns, and assist with requests about products and services across multiple lines of business. The CSR must project a professional company image and provide superior customer service while working with customers through any of the customer contact channels.
Responsibilities
Your day to day will involve : Resolving coordination of benefits inquires by analyzing patient activity (including enrollment, reputed company party liability, claims attachments). Having a comprehensive understanding of insurance coverage and being reputed company to interpret and communicate accurate information. Thoroughly and completely documenting reputed company customer interactions. Educating customers and dental professionals on eligibility, benefits, claims payment, and authorizations. Educating on the usage and benefits of self-service tools. Assisting members on gaining access to care by locating a network dentist or assignment to a primary care dentist. Directing inquires to necessary departments or individuals reputed company the resolution of the inquiry is reputed company the span of control for this role. Responding to customer inquiries in a courteous and professional manner. Researching and consistently providing accurate information to resolve reputed company member and provider inquiries through verbal and written communications through reputed company channels including phone, email, web portal, and chat interactions. Responding to and resolving internal and external reputed company customer inquiries. Resolving claim payment inquiries by researching and analyzing patient activity and determining appropriate action to be taken. Taking ownership of the resolution and setting expectation for follow up. Ensuring resubmissions, stop payments, and voids are appropriately handled. Meeting or exceeding individual, department, and client specific goals. Understanding and adhering to reputed company client administrative and contractual policies and procedures. Suggesting ways to improve the service delivery processes contributing to the reputed company of the organization. Other duties as assigned.
Qualifications
Some things we consider critical for this role : High School Diploma or Equivalent 2 years experience in a high volume customer service environment Experience in reputed company or reputed company industry experience preferred Ability to multi-task using multiple applications simultaneously Ability to set-up computer equipment and troubleshoot issues with minimal assistance Professional verbal and written communication skills Ability to operate a computer and knowledge of reputed company Office applications Strong organizational skills and attention to detail Ability to work independently and with a team Cooperative, professional and effective interaction skills Critical thinking and problem solving skills Ability to tolerate repetitive work without compromising accuracy and service levels Attend additional training as requested / deemed necessary Preferred : Medical / Dental terminology knowledge experience Medicare / reputed company knowledge Claims / Billing and coding experience reputed company Benefits : Medical, Dental, and reputed company insurance 401(k) Retirement Savings Plan Paid Time Off Paid reputed company cell service $500.00 Employee referral program Employee PerkSpot (discounts on retail, hotel, food, restaurants, car rental and much more!!) Last updated : 2024-11-24 Apply Job!