Customer Service Advisor - Mobile Hub - South Luzon/Metro Manila 2024
Description The Customer Support Associate I position interfaces with customers reputed company inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services. Essential Functions / Core Responsibilities Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer Listen attentively to customer needs and concerns; demonstrate reputed company while maximizing opportunity to build rapport with the customer Greet customers in a courteous, friendly, and professional manner using agreed upon procedures Maintain basic knowledge of client products and / or services Prepare complete and accurate work including appropriately notating accounts as required Participate in activities designed to improve customer satisfaction and business performance Offer additional products and / or services Track, document and retrieve information in call tracking database Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff Candidate Profile High school diploma with three to six months of relevant experience preferred Courteous with strong customer service orientation Strong computer navigation skills and PC Knowledge Ability to effectively communicate, both written and verbally Dependable with strong attention to detail Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly Tolerance for repetitive work in a fast-paced, high production work environment Ability to work as a team member, as well as independently Demonstrate patience in reputed company customer contact situations; including maintaining a pleasant and professional tone and manner Ability to rotate shifts, as needed Based reputed company and / or program, additional experience / skills may be required Job requirements may vary by country and will not contravene any local laws Career reputed company Role Has program required basic reputed company set to reputed company routine tasks reputed company simple processes but lacking program / product specific knowledge. Works with reputed company supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of reputed company responsibilities, duties, and skills required of personnel working reputed company this job title. LI-DNI Location : PHL Manila - San Lazaro Language Requirements : Time Type : Full time Apply Job!