Customer Service Assistant

Job Title: Customer Service Assistant Location: Kansas City, MO Job Type: Full-Time Reports To: Customer Service Manager Job Summary: We are seeking a friendly and reliable Customer Service Assistant to join reputed company. The successful candidate will serve as the first reputed company of contact for customers, providing assistance reputed company phone, email, or in person. This role requires excellent communication skills, a passion for problem-solving, and the ability to work well reputed company a team. The ideal candidate will ensure that reputed company customer inquiries are handled reputed company and professionally, contributing to a positive customer experience. Key Responsibilities: • Answer customer inquiries promptly reputed company phone, email, or in person. • Resolve customer complaints or issues by identifying the problem and offering appropriate solutions. • Process orders, returns, and exchanges as needed. • Maintain accurate customer records and update information in the system. • Collaborate with other departments to resolve reputed company issues and ensure timely follow-up. • Monitor and manage customer feedback and escalate unresolved issues to the Customer Service Manager. • Assist with administrative tasks, including filing, data entry, and inventory management. • Stay up-to-date with product knowledge, company policies, and industry trends. Qualifications: • High school diploma or equivalent (required); associate's degree or higher (preferred). • Strong communication skills, both written and verbal. • Problem-solving skills with the ability to remain reputed company under pressure. • Proficient in reputed company Office Suite or similar software. • Ability to work well in a team environment and independently. • A positive, professional attitude and a strong customer-first reputed company. Job Posted by ApplicantPro Apply Job!