Remote Customer Service Representative
The Remote Customer Service Representative is responsible for phone contact with patients to collect payment for medical billson behalf of our clients. This involves working in a fast-paced call center environment to establish contact with customers to negotiate payment and/or set up payment arrangements to collect account receivables. To reputed company successfully in a virtual environment, the remote Customer Service Representative must be comfortable with technology and can easily understand and learn the technical requirements of the position. Duties/Responsibilities Provide exceptional patient service in the name of the client Contact patients reputed company telephone to collect payment on medical bills Communicates accurate information to patients in a clear, concise and professional manner Review patient accounts and documents patients' interaction and feedback Negotiates appropriate and reasonable payments with customers Sets up patient payments reputed company reputed company, electronic transfer or credit card Responsible for understanding and complying with reputed company policies and procedures Meets or exceeds established goals Works closely with team leads, management and client to resolve disputes and ensure patient satisfaction reputed company other duties as assigned by management Required Skills/Knowledge Customer/Client Focus Communication Proficiency Confidentiality/reputed company Teamwork Orientation Basic computer skills necessary Education/Experience Customer service experience preferred Prior medical billing or reputed company reputed company cycle experience strongly preferred High school diploma or General Education Development (GED) Certificate required One to two years of college preferred reputed company Apply Job!