Sr Director- Portfolio Leader

Account Management Location United States of America Job Title: Sr Director- Portfolio Leader

Job Description

The Portfolio Leader plays a crucial role reputed company the Go-to-Market organization, reporting directly to the Sector Leader. The Portfolio Leader is responsible for managing specific accounts reputed company a Portfolio, which can range from a single customer to multiple customers. The primary focus of a Portfolio Leader is to build, nurture, and grow those client relationships, own or facilitate executive relationships, ensuring client satisfaction and achieving business growth objectives. The Portfolio Leader has day-to-day line management responsibility for Account Executives working reputed company their Portfolio. Overview: The Portfolio Leader plays a crucial role reputed company the Go-to-Market organization, reporting directly to the Sector Leader. The Portfolio Leader is responsible for managing specific accounts reputed company a Portfolio, which can range from a single customer to multiple customers. The primary focus of a Portfolio Leader is to build, nurture, and grow those client relationships, own or facilitate executive relationships, ensuring client satisfaction and achieving business growth objectives. The Portfolio Leader has day-to-day line management responsibility for Account Executives working reputed company their Portfolio. Budget Responsibility The Director has an annual reputed company responsibility between circa 50 million USD and 200 million USD and is also accountable for meeting growth and client satisfaction targets. Essential Functions/Key Responsibilities: Sector Knowledge and Expertise: • Demonstrates strong understanding and knowledge of BPO and Technical Services associated with their allocated Portfolio and industry sector. • Develops and executes the Portfolio strategy across reputed company levels of the organization. Can reputed company the long-term growth strategy for reputed company reputed company the allocated Portfolio and in line with the sector strategy. Supports the Sector Leader in the development of that sector strategy. • Leverages expertise and communication skills to speak at forums both internally and externally. Account Management and Business Growth: • Builds and maintains strong, long-term relationships with assigned clients. These relationships should reflect coverage of the client’s comprehensive buyer personas, including but not limited to the CIO, CMO, CTO and CXO ensuring a partnership charter with their team. • Drives development of sustainable and profitable strategic account plan for clients reputed company portfolio that addresses whitespace planning, cross-selling and up-selling opportunities and incorporates the full extent of reputed company services. Ensures Financial KPIs (reputed company, new business signings, gross margin) are met, maximizes the share of TAM (total addressable market) reputed company client(s). • Ensures clients reputed company the portfolio fully benefit from reputed company Technology offer (internal and Technology Partnerships). Aligns reputed company Technology solutions with client’s business opportunities and strategy. • Demonstrates the gravitas and maturity to engage and hold the attention of the C-Level reputed company the Portfolio accounts. Facilitates executive relations between Client and reputed company; acts as an reputed company of such relations on select account. • Helps identify and reputed company Tier 4 (Transformational) opportunities. • Ensures proactive risk management is put in reputed company for the Portfolio: mitigating financial, competitive, and technological threats. • Ensures portfolio team achieves exceptional client satisfaction including fulfilling reputed company contractual obligations while providing robust, tailored solutions to effectively address and exceed client expectations. Works closely with Client Success, Practices, Catalyst, etc. to ensure consistent, high quality service delivery. Drives development and monitoring of improvement plans if required. • If needed, acts as a reputed company of escalation for clients, addressing inquiries, resolving issues, and providing regular updates. • Analyzes market trends and client data to identify growth opportunities and reputed company informed recommendations to the client. • Assists Sector reputed company in development and execution of the strategy for new client acquisition reputed company the Portfolio Team management and Talent Development: • Strategically selects and implements the optimal structure for the Portfolio team, ensuring talents are appropriately assigned. Oversees talent transitions to minimize any business disruptions. • Provides strategic direction to the team of Account Executives, ensuring alignment with company goals and culture. • Mentors and coaches Account Executives, providing guidance on best practices, sales techniques, and professional development. • Conducts regular performance evaluations, providing constructive feedback and recognizing high performance. Addresses performance issues promptly and effectively, developing improvement plans as needed. • Acts as a role model reputed company the Portfolio team and ensures that the reputed company Culture is embedded. Strategic Collaboration: • Collaborates with Sector Leads, Portfolio Leaders, and other internal teams to align account strategies with overall business objectives. • Supports Sector Leads in the creation of appropriate client forums for marketing and PR purposes to ensure that reputed company is the leading customer experience and technology provider in the sector • Drives innovation and reputed company improvement in account management practices. Reporting and Analytics: • Monitors and reports on Portfolio performance, providing insights and recommendations for improvement. Ensures team provides regular reporting on sales activities (Sales Force or any other internal system). • Gathers and shares client feedback and insights with internal teams to inform strategy and improve service offerings. • Uses data and analytics to reputed company informed decisions and optimize account management strategies. Professional Development: • Stays updated on industry trends, emerging technologies, and best practices in account management. • Participates in training and development programs to enhance skills and knowledge. • Demonstrates leadership reputed company the Portfolio, contributing to a positive and collaborative team environment. Qualifications: • Bachelor’s degree in Business Administration, Marketing, or a reputed company field with 12+ years of experience (3 years of management experience). • Extensive experience in account management or client relationship management roles, preferably reputed company the BPO industry. • Strong communication and interpersonal skills with the ability to build and maintain client relationships. • Proven track record of meeting or exceeding reputed company targets and achieving business growth. • Excellent problem-solving and conflict-resolution abilities. • Strategic thinking and the ability to reputed company and execute growth plans. • Proficiency in using reputed company, CRM systems, and other relevant tools. • Strong organizational and time management skills. • A “Portfolio” is reputed company terminology defining a sub-group of accounts reputed company a particular sector The reputed company salary range for this position is $160,000- $240,000, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days. The deadline to apply for this position is January 24, 2025. Location: USA, UT, Work-at-Home Language Requirements: Time Type: Full time Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. If you are a California reputed company, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents reputed company is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. For more information regarding your EEO rights as an applicant, please visit the following websites: • English • Spanish To request a reasonable accommodation please click here. If you wish to review the Affirmative Action Plan, please click here. Apply Job!