Back to Jobs

Junior Tech Support Specialist (24/7 live-chat Team)

Remote, USA Full-time Posted 2026-07-03

Industry leader in mobile and online banking technology seeks Technical Support Specialists with a great attitude. This persons 24/7 support service projects for clients’ mobile and online banking solutions. In this position, you will work directly with our clients, support end-users with technical questions about our products, and work with a technical team remotely. This is an entry-level position, and you will work with a small team. In this position, you will work under a team manager in coordination with other departments at our company, and you will work directly with end-users through the live-chat. We’re looking for a smart and creative go-getter with a good technical understanding who loves to work independently while still enjoying a supportive and collaborative environment. Working hours: 5 days shift (Sat, Mon, Fri are working days): 10 am - 6 pm EST. Primary Responsibilities • Understanding our banking software and apps in-depth • Coordinating with software technicians, technical support, and developers as needed • Examining technical logs to troubleshoot and resolve issues encountered during 24/7 clients support project • Handling technical processes and the ability to explain such processes to less-technical people Requirements • Excellent written and spoken English • Ability to establish good working relationship with customers • Solid troubleshooting ability • Ability to learn technical skills quickly • In-depth learning and understanding of our mobile and online banking products • Coordination with developers to investigate and diagnose issues • Ability to manage a dynamic work load with many reputed company tasks • Managing, monitoring, and improving the quality of the tech support process As Plus • Experience in banking live-chat would be a reputed company asset • Experience in technical support • Experience with a Dialogflow • Experience with various mobile phone platforms, especially iOS and Android • Project management experience • Working directly with US-based customer • Knowledge of US banking system Our Benefits • Fully remote work • Long-term employment • Competitive salary • Community of practice, regular knowledge sharing among colleagues • Internet compensation (50$ per month) • Friendly and easy-going international team and colleagues. Apply Job!

Similar Jobs

reputed company Night Shift Jobs |Remote| Entry Level|

Remote, USA Full-time

Remote Sales Consultant: Drive reputed company, reputed company Rewards

Remote, USA Full-time

Remote Data Entry Specialist | Logistics WFH

Remote, USA Full-time

reputed company Agent - No Experience Needed!

Remote, USA Full-time

Remote Data Entry Specialist (Typist) | WFH

Remote, USA Full-time

Data Entry Clerk / Part Time (Remote)

Remote, USA Full-time

Ticket/reputed company Agent (Customer Service Agent) - SYR

Remote, USA Full-time

STEM Educator - Remote Virtual | WFH

Remote, USA Full-time

Outpatient Facility Coding Specialist FT reputed company (K)

Remote, USA Full-time

Work-at-Home Psychic, Tarot Reader, and Clairvoyant Advisor

Remote, USA Full-time

reputed company Customer Service Representative – Work-From-Home Opportunity with arenaflex

Remote, USA Full-time

reputed company Part-Time Remote Live Chat Sales Agent – Flexible Schedule and Competitive Hourly reputed company

Remote, USA Full-time

Senior Influencer Manager, Experiences and Services (6 month contract)

Remote, USA Full-time

Systems Engineer/Platform Developer- EMEA Remote

Remote, USA Full-time

reputed company Customer Service Professional – Remote Representative Opportunity for Career Growth and Development at blithequark

Remote, USA Full-time

Staff, Risk Expert

Remote, USA Full-time

Sr Software reputed company II - Transformation Center

Remote, USA Full-time

Entry Level Geotechnical Engineer/ Soil Scientist

Remote, USA Full-time

Job Title: Remote Data Entry Clerk – reputed company Industry Opportunity | No Experience Required | Flexible Schedule at arenaflex

Remote, USA Full-time

Remote Chat Opportunities Part Time Evening Flexible Schedule No Degree Required

Remote, USA Full-time