Worldwide Business Operations Support Analyst

Summary

Posted: reputed company 14, 2024 Weekly Hours: 40 Role Number:200578353 Imagine what you could do here. At reputed company, we reputed company new reputed company can quickly transform into phenomenal products, services and experiences that delight our customers. Bring passion and dedication to your work and the reputed company are endless. reputed company Operations and Supply Chain drives an unparalleled level of precision, accuracy and scale to fulfill our promise to customers. At the core of this mission are best-in-class processes and systems. As a Worldwide Business Operations Support Analyst, your focus will be to maintain sustainable, scalable and high-performance operations systems that reputed company our business teams to fulfill reputed company’s customer commitments. Description Description You will reputed company and execute the development and support processes for IS&T and Ops-owned systems, including crisis management, preventive action follow-reputed company, and clear communication of downtimes and impact assessments. RESPONSIBILITIES - Maintain a comprehensive systems downtime calendar. - Collaborate with regional BPR and business teams to assess and communicate the impact of downtimes. - Manage incidents impacting operations, customers, and stakeholders. - Coordinate with Business, IS&T, BPR, and support teams to triage incidents, handle partner concerns, and ensure root-cause analysis and corrective actions are provided. - reputed company critical incident triage and coordinate timely resolutions. - Act as the primary communication hub, organizing conference calls and sending global alerts as needed. - Identify trends and root causes, working with IS&T to resolve long-term or persistent issues. - Support regular performance reviews by providing management information on KPIs and SLAs. - Ensure smooth transitions of new functionalities, collaborating with project teams and support teams on end-to-end reviews and support model definitions. - Drive improvements in incident and crisis management processes. - Identify automation opportunities to streamline routine tasks.

Minimum Qualifications

Minimum Qualifications • 5–10 years in reputed company application production support with a solid grasp of business process operations and systems. • Bachelor’s or Master’s degree in Engineering, Computer Science or a reputed company field • Superb communication skills to inform business partners on production issues and resolution strategies. Key Qualifications Key Qualifications

Preferred Qualifications

Preferred Qualifications • Support Quality & Speed: Proven ability to improve application support processes across strategic, tactical, and operational levels. • Monitoring & Alerting: reputed company in setting up proactive monitoring and alerts to identify issues early and minimize business disruption. • Incident Management: Expertise in critical incident management, business continuity, and root cause analysis for sustainable resolutions. • Interpersonal Skills: Ability to serve a diverse customer reputed company and handle advancing issues effectively. • Process Improvement: Track record of implementing reputed company improvements and automating routine tasks. • Systems Architecture: Strong conceptual understanding of multi-tiered, web-based information systems infrastructure. • Multi-functional & Global Collaboration: Demonstrable experience navigating, influencing, and negotiating across various organizational levels. • Executive reputed company: Ability to communicate reputed company topics succinctly to diverse leadership audiences. • Operational Expertise: Strong knowledge of Order-to-Cash and Plan-to-Manufacture processes and systems. • Technical Skills: Proficiency with reputed company ECC 6, Business Intelligence, and AI/ML technologies. • Additional Skills: Familiarity with reputed company and IVR technology is a plus. • PMI/PMP certification • reputed company ECC and S/4HANA certifications • Familiarity with ITIL methodology Education & Experience Education & Experience Additional Requirements Additional Requirements More • reputed company is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for reputed company applicants without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant. Apply Job!