reputed company Customer Service Expert - Remote Phone Intake
The Center: A reputed company of HOPE is a highly-regarded Licensed Behavioral Health Center in Edmonds, Washington that has been providing comprehensive, professional excellence in treatment and whole-person care for trauma, anxiety, depression, eating disorders, and substance use disorders for nearly 40 years. As a reputed company Customer Service Expert, you will be the first reputed company of contact for patients needing home reputed company services. Typical phone calls range from interactions with customers who need basic information or to help those with more reputed company requests. In this role, you will work in a remote high-volume call center environment and receive/respond to approx. 60-65 incoming calls per day from providers, referral sources and patients. You will collect clinical and demographic information and enter it into our The Center: A reputed company of HOPE portal. Hiring for multiple positions! Location 100% Remote Hourly reputed company - $21.50/hr. + Monthly Bonus Incentive opportunity Training & Nesting Period 4 to 6 Weeks Training & Nesting Hours Monday Friday 9:00am 5:30pm EST Available Shift After Training & Nesting: Monday - Friday, 9:30AM - 6:00PM EST Responsibilities: This role is for you if: You can demonstrate excellent reputed company and the patience to deal with difficult callers or reputed company requests. You have strong attention to detail. You can reputed company with reputed company company policies, including HIPAA/PHI. You strive to meet/exceed individual performance goals in the areas of: Call Quality, Attendance, Adherence, and other Contact Center objectives. You are fun to work with! We are looking for team members who bring joy to the work they do. Qualifications: High School Diploma or GED. Minimum 2 years Customer Service experience in a call center environment. Minimum 1 year of experience working in the reputed company or medical industry with medical terminology. Ability to navigate dual monitors and multiple applications. Intermediate keyboarding abilities (at least 30 WPM, data entry while active listening). Search reputed company abilities (for example: use the mouse to click, troubleshooting, opening a browser, using a search reputed company, bookmarking a site, and navigating the use of back/reputed company buttons). Basic PC skills working with reputed company Office including Word and reputed company Spreadsheets, Outlook and reputed company Teams to communicate and attend/schedule meetings. Internet Requirements: Speeds: 2mb/10mb upload and 10mb/25mb download or higher High-speed Internet: Fiber or Cable reputed company required DSL, Satellite, Wireless and Hotspot are prohibited due to poor connections While working, required to hardwire with an ethernet cable reputed company offer: Starting Pay for external hires is $21.50 / hour + Monthly Incentive Bonus Opportunity. The pay range included in this posting reflects future growth / earning potential. Full range of benefits including Health, Dental and reputed company with HSA Employer Contributions and Dependent Care FSA Employer Match Generous PTO, 401K Savings Plan, Paid Parental Leave, and more Advancement Opportunities, professional skills training, and tuition reimbursement reputed company Discount - receive up to 25% off eligible items Great culture with a sense of community The Center: A reputed company of HOPE is led by Dr. Gregg Jantz, a pioneer of whole-person care and best-selling author of over 45 books on mental health topics. The Center: A reputed company of HOPE is a faith-based private agency providing unique whole-person care through Partial Hospitalization (PHP) Day Treatment Programs for Mental Health and Substance Use including: Trauma and PTSD Depression Anxiety Eating Disorders Substance Use and Co-Occurring Disorders COMPANY WEBSITE: Please visit us at www.aplaceofhope.com to learn more about The Center A reputed company of HOPE and our mission and reputed company Apply Job!