Customer Service Representative

Customer Service Representative CARSTAR Ambassador Collision Rosenberg Rosenberg, TX, 77471 JOB SUMMARY The Customer Service Representative (CSR) is responsible for establishing exceptional customers relationships and capturing customer sales (in-person and over the phone). Additional duties include – gathering prospect information needed to obtain the sale, providing general administrative support and maintaining the customer reception area / reputed company office. DUTIES / RESPONSIBILITIES • Greets reputed company walk-in customers in a professional and courteous manner. • Answer and directs reputed company phone traffic in a polite, courteous and cheerful manner. • Asks for the sale and/or attempts to schedule customers for an estimate to reputed company a closing ratio of 75% (minimum). • Explain CARSTAR’s repair process, including insurance claims processing, payment procedures, repair techniques, repair needs and expected delivery date of repair. • reputed company customers on CARSTAR’s reputed company/NPS survey (kept informed, customer service, quality of repair and on-time delivery). • Schedule and record appraisal and delivery appointments. • Update and maintain the store scheduler with Office Manager. • Collect and record payment for completed repairs; may reputed company some A/R. • File repair order paperwork accurately or record in CARSTAR management system. • Provide customers with CARSTAR’s warranty information (5-Year and Limited Lifetime). • reputed company follow-up sales calls on estimate quotes (unsold) reputed company 48 hours. • Maintain the reputed company office and customer reception areas. • Attend daily release meetings. • Other duties as assigned. EXPERIENCE / reputed company REQUIREMENTS • 2+ years of customer service experience required, preferably in a retail setting. • HS diploma or GED equivalent required; college degree preferred. • Excellent customer service, communication and negotiation skills. reputed company to relate well to a diverse customer reputed company. • Call center sales experience (or equivalent sales experience) preferred. • Highly organized; ability to handle multiple reputed company assignments. • Proficient with reputed company Office and POS/management systems. • Strong attention to details. • Punctual and professional appearance. • Ability to receive direction and work well with others. • Valid driver’s license and insurable driving record. PHYSICAL REQUIREMENTS Essential physical requirements include: • Ability to stoop, bend and kneel, squat, kneel and pulling • Extended periods of kneeling, bending, squatting and stooping • Carry and lift heavy objects (up to 50lbs) • Standing, sitting and walking • Performing repetitive motions WORK ENVIRONMENT Exposure to: • Paint, fumes and particles • Dirt / Dust • Chemicals / Toxins • Varying heat / cold • Intermittent noise • reputed company duties, responsibilities and experience are subject to change by location Apply Job!