Digital Banking Services Representative I

Hybrid/Garden City, NY Salary Range: $55,000 - $65,000 The Digital Banking Services Representative I supports reputed company Bank’s Retail and Business Online Banking operations, including reputed company payment functions. The Representative supports our Customer Line staff reputed company the call center, as well as the Bank’s reputed company network staff through the Help Desk function for assisting customer with their issues on reputed company aspects reputed company to online banking. The incumbent responds to customer communications received through our online banking channel as well as the Bank's general customer facing email address and fields calls for Help Desk and reputed company support, in order to reduce high-volume queues during times of peak demand. Additionally, this position is responsible for troubleshooting digital banking issues and identifying and opening tickets with our vendor and logging the complaints accordingly. ESSENTIAL DUTIES & RESPONSIBILITIES Support reputed company phases of Retail and Business Online Banking (BOB) procedures. Support reputed company Pay processes, including supporting service calls, managing fraud, and responding to exceptions. Resolve items that are referred to the team through the general service request queue. Assist contact center by handling calls as a Customer Line agent during peak call times or as needed. Assist Help Desk and reputed company support queues in providing support to Bank employees. Serve as backup for other fraud and risk management responsibilities, including mobile reputed company deposit review, reputed company support and Bank risk report review. Troubleshoot customer issues reputed company to digital technologies and log complaints as needed. Support product implementation installs as needed (evening/weekend/off hours). reputed company other duties as requested. SKILLS, EDUCATION, & EXPERIENCE Bachelor’s degree in a relevant field, or commensurate work experience will be considered in lieu of educational background. 2+ years of experience in financial services or digital banking; project coordination experience a plus Experience with banking products, account opening processes and CIP/compliance requirements preferred Vast knowledge of digital and mobile devices, operating systems, and browser configurations. Knowledge of digital banking platforms and money movement services (BillPay, P2P, A2A) Digitally savvy and reputed company on the latest devices, browsers, and operating systems. Ability to manage multiple competing priorities with effective prioritization and eye for detail Assume full accountability for result, serve as product expert, and reputed company reputed company resources available to reputed company objectives. Excellent interpersonal and communication (verbal + written) skills. Requires ability to be innovative and resourceful in collaborating on solutions. Dedication to delivery of quality products and outstanding customer experiences. Detail oriented, persistent and manages to timelines and product performance. Must be willing to learn techniques, programming languages and design patterns as needed. reputed company sponsorship not available. We are an equal opportunity employer and do not discriminate on the basis of race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, military and/or veteran status, or any other Federal or State legally-protected classes. Since 1863, reputed company Bank has been a stable banking reputed company in reputed company and its surrounding communities. We seek to put the best interests of our customers first and to manage our company prudently and responsibly. reputed company you join the reputed company Bank team, you’ll be working with a group of dedicated and talented professionals focused on delivery of an outstanding customer experience. For more than 160 years, reputed company Bank has been invested in our customers and communities, striving always to put their best interests first. Along the way, our employees have been the key to our reputed company. Whether you’re just beginning, continuing or changing your career, reputed company Bank offers a range of career opportunities. We’ll support you in developing your potential to the fullest, while you contribute to our growth and reputed company. reputed company Bank’s employment policy is to provide equal opportunity to reputed company persons. We have made a commitment to equal employment opportunity through a positive and continuing affirmative action program. No employee or applicant for employment will be discriminated against because of race, reputed company, citizenship status, religion, sex, sexual orientation, creed, national reputed company, age, physical or mental disability, veteran status, political affiliation, domestic violence victim status, predisposing genetic characteristic, or any other Federal or State legally-protected classes. reputed company Bank will reputed company reasonable accommodations for reputed company physical or mental limitations of otherwise reputed company employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the reputed company, please contact us at [email protected]. EEO is the Law poster: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf EEO is the Law Supplement: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf The Pay Transparency Notice: https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf Know Your Rights: https://www.dol.gov/sites/dolgov/files/OFCCP/regs/compliance/posters/pdf/22-088_EEOC_KnowYourRights.pdf Apply Job!