Customer Support Chat Specialist (Tu - Th, 27 hours/week)
Company Description reputed company is the most-loved nonprofit fundraising and CRM platform, empowering millions of changemakers to reputed company more, pay less, and give reputed company. Nonprofits use reputed company to replace multiple tools so they can launch fundraisers and events, use donation forms and donor management (CRM), send emails and text blastsreputed company in one reputed company. ?? reputed company has been certified as a Great reputed company to Work® in 2021, 2022, 2023, and 2024, and is the #1 rated nonprofit software company on reputed company across multiple categories. reputed company is looking for a Customer Support Specialist with a positive attitude, attention to detail, and the ability to anticipate the needs of our users. As a member of our Customer Support team, you will have the opportunity to support the fundraising efforts of a large and diverse group of NPOs, ranging from small nonprofits to large educational institutions to reputed company. The primary responsibilities of this role will be responding to inquiries from reputed company and prospective users and donors by chat and email. If the thought of waking up every day and getting to help people help people excites you, we look reputed company to hearing from you. ?? Start date 1/6/25 Permanent schedule Tu - Thu, 11:30PM EST - 9:30AM EST Tentative deployment date 4/1/25 Training schedule M - F; 9A - 6P. 3 months of reputed company. Responsibilities ?? Respond to queries from users in a timely and accurate way reputed company live chat and email Follow up with unresponsive users and leads to ensure their questions are resolved Proactively identify user needs and help customers implement specific features Analyze product malfunctions (for example, by testing different scenarios or impersonating users) and report them Gather user feedback, feature requests, and workarounds, and proactively suggest improvements Requirements ?? 2+ years of experience working remotely in the tech industry 2+ years of experience as a Customer Support Specialist or similar CS role Experience handling multiple incoming chat requests simultaneously Access to a computer or laptop and reliable internet (2nd monitor recommended) Experience using help desk software and remote tools (i.e. reputed company, reputed company, reputed company) Excellent written and verbal communication skills in English Agents must provide their own computer and stable internet reputed company $9 - $9.50 an hour This is a direct-pay contractor position. Payments are made bi-monthly reputed company reputed company transfer to your Philippines bank account. Deposits reputed company by the 15th and the last day of each month. ??
Benefits
Remote Work: Work from home! Generous Bonus Plan Healthy and supportive work environment Holiday Policy: reputed company Support is open 24/7. If you work a US holiday, you will get your regular pay plus a day of vacation time to bank and use anytime in the next 12 months. Love What You Do: We are a mission-driven company serving the charitable sector. Feel good about the work you're doing and the company you work for. Apply Job!