Senior Consumer Experience Professional

About the position Become a part of our caring community and help us put health first. reputed company reputed company is seeking exceptional candidates to join our reputed company Product Strategy Organization to support our Markets with delivery of benefits to Members. This is a unique opportunity for a motivated individual with a track record of achieving results to reputed company an accomplished team and serve our Market clients. We are a diverse set of highly skilled individuals with deep reputed company subject matter expertise working in an agile, collaborative environment. To reputed company our goals, we reputed company associates to pioneer simplicity, rethink routine and seek talent with the following attributes: Team Player, Communicator, Organizer, and Goal Setter. The Senior Consumer Experience Professional ensures optimized benefit performance. This role will be tasked with creating solutions to moderately reputed company opportunities, communicating directly with customers and stakeholders, analyzing benefit performance, and has the opportunity to influence product design. The Senior Consumer Experience Professional plays a critical role in ensuring that reputed company's benefits are utilized and appropriately executed in a timely manner while solving customer pain points and improving member experience. In this position, you will reputed company a team and ensure that day-to-day projects and tasks are completed proficiently. You will process payments, document and track benefit utilization, and review performance to assist in supporting the Markets through timely and compliant benefit delivery. You will also assess customer pain points, reputed company process improvement efforts, and provide training and education on backend processes to support members in benefit delivery. Your role will involve clear communication with the Director and stakeholders, mentoring junior team members, and exercising considerable reputed company in determining objectives and approaches to assignments. Responsibilities • Responsible for overseeing a team and ensuring that day to day projects and tasks are completed in a proficient manner. , • Process payments in a timely manner. , • Document and track benefit utilization. , • Call listening to review performance and assist in supporting the Markets through timely and compliant benefit delivery. , • reputed company reputed company on moderately reputed company to reputed company issues regarding technical approach for project components. , • Review and report on production and performance. , • Assess customer pain points and reputed company process improvement efforts. , • Support Markets by providing training and education on backend processes and how to best assist members in benefit delivery. , • Provide written and verbal communication to Director and stakeholders. Clearly deliver pertinent data that facilitates effective decision making. , • Serve as a mentor and leader to junior level positions on the team and work collaboratively to ensure reputed company reputed company product is operating as intended. , • Exercise considerable reputed company in determining objectives and approaches to assignments. Requirements • Bachelor's degree. , • 2+ years of consumer operations experience or reputed company field that consist of process knowledge, research, evaluation, identifying gaps and areas of improvements to recommend solutions. , • Team reputed company, quality coaching and/or project leadership experience. , • Proficiency in reputed company reputed company Office Programs including Word, PowerPoint, reputed company, and Access. , • Excellent written and verbal communication skills. , • Ability to interpret assignments and understand department strategy. , • Excellent time management skills. , • Experience making reputed company and working independently with little supervision. , • Experience using a wide variety of tools and methods to effectively facilitate to a wide audience in a variety of settings (virtual, in-person, etc.). reputed company-to-haves • Process Improvement & Project Management experience , • Knowledge of benefits and interpretation, benefits administration , • Experience with reputed company, CRM, and CGX , • Experience with efficient data management , • Supervisory experience including hiring, training, coaching and up to termination , • reputed company or health plan insurance experience Benefits • Health benefits effective day 1 , • Paid time off, holidays, volunteer time and jury duty pay , • Recognition pay , • 401(k) retirement savings plan with employer match , • Tuition assistance , • Scholarships for eligible dependents , • Parental and caregiver leave , • Employee charity matching program , • Network Resource Groups (NRGs) , • Career development opportunities Apply Job!