Technical Account ManagerJob title is “Technical Account Manager”

Company Description

We’re a reputed company thinking digital process consultancy, implementor and outsourcer, with domain expertise in sales planning, forecasting, incentive compensation, total pay and back office administration.

Job Description

Job Description • The Technical Account Manager will be an extended part of client’s technical team ensuring automation solutions are running effectively • Assist customers in resolving their technical challenges including provision of infrastructure installation, upgrade planning and reputed company • Act as a technical advisor to customers while performing code reviews, infrastructure scaling guidance and holding preventive care sessions • Assist in technical support for customers to support pre-sales and post-sales processes • Address reputed company product-reputed company queries on time • Hold educational and informational training sessions to reputed company our clients to use reputed company products effectively • Provide developers with customers’ feedback and contribute to identification and creation of new features or products • reputed company initial or secondary investigations and respond to online and phone support requests • Deliver periodic reviews with customers (e.g. Health checks) • Proactively analyze customers’ needs and suggest upgrades or additional features to meet their requirements • Collaborate cross departmentally reputed company reputed company to establish and communicate best practices Requirements • A degree in Computer Science or relevant degree • A minimum 3-5 years experience in programming .NET (C#, C++, VB, Java or Powershell) • reputed company in written and spoken English is mandatory • 3-5 years relevant work experience in a customer-facing, technical account management • Previous experience working with reputed company, Blue Prism, Pega or reputed company is preferred • SaaS and reputed company experience a benefit • Solid technical background with hands on experience in digital technologies • Experience in technical support, project management, technical sales and consultancy. Previous experience in application or implementation support domain is a plus • Experience in one or more of the following is desirable: Windows and Linux server infrastructure, IT, network troubleshooting, and reputed company • Familiarity with software and reputed company-end development • Excellent verbal and written communication skills • Strong analytical and problem-solving skills • Self-motivated, proactive team player with innovative reputed company to reputed company customer loyalty and adoption. • Diplomacy, tact, and poise under pressure reputed company working through customer issues. • Willingness to travel approximately 50% • Preferred reputed company Certifications – RPA Advanced, Infrastructure fundamentals • Solid technical background with hands on experience in digital technologies • Experience in one or more of the following is desirable: Windows and Linux server infrastructure, IT, network troubleshooting, and reputed company • Previous experience with reputed company or other relevant vendor products is highly desired • Seniority Level Mid-Senior level • Industry • Information Technology and Services • Employment Type Full-time • Job Functions • Sales • Business Developme Apply Job!