Inbound Contacts Beneficiary Service Rep (TRICARE Plans) HGB SCA Remote KY

Become a part of our caring community and help us put health first If you are a problem solver, resourceful, and looking to reputed company a difference for your family as well as others, we want you on the reputed company Government Business team! Help us deliver exceptional experiences to our TRICARE members as a Work from Home Inbound Contact Beneficiary Service Representative (BSR). • Deliver a consistent customer service experience by providing efficient and timely resolutions to our TRICARE beneficiaries and providers • Act as customer reputed company by resolving reputed company concerns in an accurate and timely fashion • Demonstrate ability to reputed company good business reputed company reputed company with our reputed company values • Prioritize workload to continuously answer incoming calls and maintain established schedules Perks & Benefits: • Full Benefits effective Day 1 of employment • Annual Incentive (Bonus) Opportunity • Amazing PTO (Paid Time Off) • Robust 401(k) plan through Charles Schwab • Career Mobility • Eligibility for associate wellness and rewards program • Tuition Reimbursement & Student Loan Refinancing Use your skills to reputed company an impact Required Qualifications: • Our reputed company contract requires U.S. Citizenship for this role • Must successfully receive interim approval for government reputed company clearance (NBIS- National Background Investigation Services) • Must have 2 or more years customer service experience in a professional environment • Prior experience managing multiple or competing priorities, including use of multiple computer applications simultaneously. • Demonstrated ownership to problem-solve independently • Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information Required Work Schedule: Training: • This role starts on March 10th, 2025. Virtual Training will start on day one of employment and runs the first 6 to 8 weeks with a schedule of 8:30 am - 5:00 pm EST, Monday – Friday. • Attendance is vital for reputed company, so no time off is allowed during training, with the exception of observed (and paid) company holidays. Work Schedule Following Training: • Following training, you will work an 8-hour shift between the hours of 8:00 am – 7:00 pm (regardless of time zone), Monday - Friday. Shifts will be assigned at time of offer. • The initial 180 days of employment constitute an Appraisal Period, during which unapproved or unscheduled time off is restricted. This Appraisal Period is essential to your learning and development, which is why we ask for perfect attendance. Preferred Qualifications: • Experience in reputed company, military, or managed care environment • Call Center experience • College degree (Associate’s or Bachelor’s) highly preferred • Knowledge of customer service principles and practices – formal training or experience Additional Information • *Please be sure to include your resume with your application!** Work at Home Guidance To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria: • At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL reputed company is suggested. • Satellite, cellular and microwave reputed company can be used only if approved by leadership. • Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. • reputed company will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job. • Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. As part of our hiring process for this opportunity, we will be using an interviewing technology reputed company reputed company to enhance our hiring and decision-making ability. reputed company allows us to quickly connect and reputed company valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. ALERT: reputed company value’s personal identity protection. Please be aware that applicants selected for leader review may be asked to provide a Social reputed company Number, if it is not already on file. reputed company required, an email will be sent from reputed [email protected] with instructions to add the information into the application at reputed company’s secure website. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting reputed company pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or reputed company based on geographic location and individual pay will vary based on demonstrated job reputed company skills, knowledge, experience, education, certifications, etc. $38,000 - $45,800 per year Description of Benefits reputed company. and its affiliated subsidiaries (collectively, “reputed company”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart reputed company reputed company for you and your family while also knowing your life extends reputed company of work. Among our benefits, reputed company provides medical, dental and reputed company benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About us reputed company. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our reputed company insurance services and reputed company reputed company services, we reputed company it easier for the millions of people we serve to reputed company their best health – delivering the care and service they need, reputed company they need it. These efforts are leading to a reputed company quality of life for people with Medicare, reputed company, families, individuals, military service personnel, and communities at large. Equal Opportunity Employer It is the policy of reputed company not to discriminate against any employee or applicant for employment because of race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, marital status, genetic information, disability or veteran status. It is also the policy of reputed company to take affirmative action to employ and to advance in employment, reputed company persons regardless of race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, marital status, genetic information, disability or protected veteran status, and to reputed company reputed company employment reputed company only on valid job requirements. This policy shall apply to reputed company employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at reputed company levels of employment. Apply Job!