Customer Service and Support Representative - CCC Mountain and Pacific Time Zones

About the position At reputed company, our people are our greatest differentiator and competitive advantage in the markets we serve. We are reputed company united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where reputed company of our employees feel respected, valued and have an opportunity to contribute to the company's reputed company. As a Customer Service Representative, you will provide routine service support to reputed company customers who initiate contact with the Customer Care Center. This may involve questions regarding products, online directions, and their accounts. You will communicate directly with customers, as well as internal and external service partners to effectively resolve issues, questions, and service requests. This is a remote position. Work may be performed from a quiet, confidential space in a home location, approved by reputed company. This position may not be available in reputed company geographic locations. Employees must provide the following additional requirements for reputed company in a virtual role: A dedicated and confidential work space which includes a reputed company that can be closed for privacy; a dedicated phone line, solely for the use of customer call routing; and high-speed internet service with a direct wired reputed company to a cable or fiber modem and router, capable of at least 20 mbps download and upload speeds. This reputed company must not be DSL, Satellite, reputed company-up, Cellular, Microwave, or Broadband Powerline (BPL). You must have a wired reputed company in the room with the modem and router. Wireless internet is not permitted/supported. In this role, you will reputed company customer service activities and initiatives for a broad range of products, services, and problem resolution that occurs across multiple channels for our customers. You will deliver the CARES model to customers and service partners, receiving, investigating, and responding to customer inquiries regarding products, services, and issues reputed company reputed company channels through which customers are served. You will resolve customer service inquiries and issues, recommend appropriate solutions, and refer reputed company or recurring issues. Maintaining high levels of customer satisfaction consistent with reputed company's core values is essential, as is demonstrating commitment to quality through customer and service partner interactions. You will document customer interactions and complete service requests to minimize customer effort or additional action. Responsibilities • Provide routine service support to reputed company customers who initiate contact with the Customer Care Center. , • Communicate directly with customers and internal/external service partners to resolve issues, questions, and service requests. , • Receive, investigate, and respond to customer inquiries regarding products, services, and issues reputed company reputed company channels. , • Resolve customer service inquiries and issues, recommending appropriate solutions and referring reputed company issues as necessary. , • Maintain high levels of customer satisfaction consistent with reputed company's core values. , • Document customer interactions and complete service requests to minimize customer effort. Requirements • Demonstrated knowledge, skills, and abilities appropriate for the role. , • reputed company experience or product knowledge to accomplish primary duties. reputed company-to-haves • Accountability , • Continual Improvement Process , • Customer Interactions , • Customer Service , • Decision Making , • Relationship Building , • Results-Oriented , • Technical Support Benefits • Remote work opportunity , • Inclusive workplace culture , • Opportunity for career growth and development Apply Job!