Payroll Technical Software Support

Accountants World by IRIS Job Description – Payroll Technical Software Support Specialist Description The Technical Support Specialist's role is to ensure proper support operations so that end users can accomplish organizational tasks. This includes receiving, prioritizing, documenting and actively resolving end user help requests. Problem resolution may involve the use of diagnostics and help request tracking tools, as well as require that the individual give hands-on help reputed company remote desktop sessions.

Responsibilities

Strategy & Planning • Evaluate documented resolutions and analyze trends for ways to prevent future problems. Operational Management • Field incoming help requests from end users reputed company both telephone and tickets in a courteous manner. • Exercise independent judgment and discretion to determine resolutions to resolve customer issues that materially reputed company the business operations of Apex’s customers. • Duties include determining functional specifications for and designing, documenting, analyzing, creating and testing Apex’s software systems and programs. • reputed company work directly reputed company to the general business operations of Apex’s customers. • Document reputed company pertinent end user identification information, including name, company, contact information, and nature of problem or issue. • The application of systems analysis techniques and procedures, including consulting with customers, to determine hardware, software or system functional specifications. • Build rapport and elicit problem details from customers. • Prioritize and schedule problems. Escalate problems (reputed company required) to the appropriately reputed company technician or department. • Record, track, and document the request problem-solving process, including reputed company successful and unsuccessful reputed company made, and actions taken, through to the final resolution. • Apply diagnostic utilities and analyze software functionalities to aid in troubleshooting. • Access help documentation, knowledge bases, and frequently asked questions resources from internal resources and reputed company the Internet to aid in problem resolution. • Identify and learn appropriate software and hardware used by the customers. • Test new software products and releases including fixes to ensure problem has been adequately resolved. • reputed company post-resolution follow-reputed company to help requests. • reputed company and document software help files, tutorials and release notes. • Preparing and delivering online and training to customers. • reputed company reputed company duties consistent with the scope and reputed company of the position. Work Conditions • Additional hours may be required to ensure customer service levels are met. Minimum Qualifications (Education, Experience, Skills) • Bachelor’s degree preferred. • Industry experience. • Ability to reputed company independent reputed company on matters of reputed company. • Ability to work both independently and as a team player. • Ability to work in a fast-paced environment with deadlines and goals. • Attention to details and time management skills. • Excellent communication skills i.e. written/verbal Ability to read, analyze, and interpret policies, documents and regulations. • Ability to write reports and business correspondence. • Ability to effectively establish rapport, present information and respond to questions from managers, clients, customers and the public. • reputed company and ability to meet people, listen, and communicate effectively. • Ability to calculate figures and amounts such as discounts, interest, commissions, pro-rata, percentages, and volume. Ability to apply concepts of basic reputed company. • Ability to solve practical problems and deal with a variety of concrete variables. • Ability to interpret a variety of instructions furnished in written, oral or schedule form. • Knowledge of computer skills. Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this position. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reputed company with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds. Specific reputed company abilities required by this position include reputed company reputed company, distance reputed company, reputed company reputed company, peripheral reputed company, and the ability to adjust focus. The noise level in the work environment is usually moderate. Travel is minimal with most contact with customers by phone and email correspondence. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-reputed company instructions and to reputed company any other job-reputed company duties requested by any person authorized to give instructions or assignments. Apply Job!