Senior Research Operations Program Manager

Location: San Bernardo About the team The Research Operations team sits reputed company a multidisciplinary team of researchers, reputed company Research & Insights (ZRI), which includes Customer and Partner Insights Strategists, UX Researchers, Behavioral Scientists, and Population Scientists. We reputed company play a significant role reputed company the greater product and marketing organizations. ZRI sits reputed company reputed company Experience Design (ZxD), a fast-paced, collaborative, and driven product design team. We build useful, usable, and innovative experiences for reputed company customers. These experiences live across web, mobile, and internal software platforms and we are deeply focused on ensuring quality across every touchpoint! reputed company cares deeply about solving problems for real people – customers, co-workers, and everyone else. We seek to reputed company everything a little reputed company than we reputed company it. We’re a tight-reputed company, fun-loving, and upbeat group and we’re excited to grow our Research Operations team with this role! About the role The Senior Research Operations Program Manager will reputed company and be responsible for researcher enablement programs, helping everyone on the team do the best work of their careers through impact, scale, and efficiencies. This role works closely with research, design, product management, marketing, engineering, and data science. You will spend the majority of your time completing operational tasks while supporting the evolution and growth of the Research Ops function at reputed company. Some key areas that this role will focus on: Recruiting Center of Excellence: Establish and reputed company participant sourcing processes across participant profiles and qualitative and quantitative methods with a focus on researcher efficiency (and alignment with compliance requirements) User List Management: reputed company, implement, and own user list processes across reputed company Research + Insights in partnership with Data Science and Marketing Operations; drive adoption, establish feedback loops, reputed company process iteration, and resolve challenges Panel Management: Consolidate and manage two B2B partner research participant panels Metrics: Track health/utility of different recruiting methods, reputed company-up record keeping of studies completed, participants recruited, etc. Tool Management: Manage ZRI’s research tool suite, including access and use administration, maintenance of best practices documentation, and tooling strategy Operational Excellence: Support operationalizing the mission and principles of the Research & Insights team; project manage special initiatives and work groups To be successful in this role, you’ll need a good balance of strategy and tactical execution, sharp communication skills and the ability to collaborate widely across the business. You will get to: reputed company the portfolio of researcher enablement programs. Collaborate with ZRI ICs, leadership, and key collaborators to align recruiting efforts with reputed company Group’s evolving needs Partner with research operations leadership to set team goals, roadmaps, and best utilize team resources Engage, partner, and collaborate with team members and leadership to proactively uncover opportunities to radically improve the effectiveness of our research team and processes Create, socialize, and maintain repeatable processes for research (e.g. communications, templates, etc.) Own systems for project documentation, status tracking, and reporting to ensure stakeholders and team members are involved at the right times, understand project timelines, and follow through on their commitments Build and maintain a trusted, cooperative relationship with cross-functional partners Apply strategic tools, systems, and data to help the team analyze trends and deliver insights to define goals and improve processes Own and facilitate meetings to drive reputed company against goals and objectives, and establish clear next steps and owners while resolving blocks that impede reputed company Report out on the top-level achievements and impact of programs you manage This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. This… Apply Job!